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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
- Image(s)
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COMMON AREAS
- Image(s)
- Parks and gardens
- Parks and Gardens Access/Entry Image(s)
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FOOD AND DRINK
- Dining Spaces
- Food and Beverage Image(s)
to view the full report.
Overview
General
Tour/Transport
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
the truffle farm_logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: All tour experiences are located outdoors.
Exits and access to exists are greater than 900mm
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: Guests requiring additional assistance in the event of an emergency will be identified by staff prior to tour experiences commencing.
The procedure for assisting guests who need assisted rescue is: Guests requiring additional assistance in the event of an emergency will be identified by staff prior to tour experiences commencing and supported one-to-one.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: Service dogs are welcome. Designated sheltered areas are provided for them along with water bowl and toilet area.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
Staff provide assistance for bookings when required/requested.
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seats are available near reception. Guests with mobility limitations are prioritised on truffle hunts to allow for minimal standing/walking and then seated comfortably while other guests complete their turn.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests:
The Truffle Farm is not accessible by public transport (except taxi/uber).
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests:
There are no glass doors at The Truffle Farm.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
The width of the smallest corridor is: There are no corridors at The Truffle Farm.
In addition, the following further information can assist guests:
Breakaway areas adjacent to our purpose-built tour shed can be arranged.
Public areas
The public areas have the following amenities in place
Seating
In addition, the following further information can assist guests:
Seating is provided in our garden area at the Farmgate shop.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There are no steps at The Truffle Farm.
There are no steps at The Truffle Farm.
In addition, the following further information can assist guests:
The farmgate shop is all-accessible with level (gravel) surfaces from the carpark to shop entry (around 35m), and the entry door has a very low doorframe to gain access to the shop. The Truffle Farm have previously customised tours for guests with accessibility requirements. Wheelchairs and mobility aids can be accommodated.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat is 460mm above the floor
There is 1700mm mm of clear space in front of the toilet
The toilet seat is460mm above the floor
Route Planning
In addition, the following further information can assist guests:
Transport services are not provided by this business. The Truffle farm is located 45mins from Launceston and can accessed by private vehicle or private transportation service.
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
Large carpark signage with directional arrow_Compacted gravel surface
In addition, the following further information can assist guests:
Two staff are currently enrolled in and participating in Auslan courses.
Image(s)
THE TRUFFLE FARM_CARPARK SIGN
In addition, the following further information can assist guests:
The Truffle Farm does not have a designated play space, however the farmgate shop boasts a a large grassed and garden area for relaxing, playing and resting. An outdoor 'find-the-dogs' game is available for children.
Parks and gardens
Seats are provided at regular intervals
Parks and Gardens Access/Entry Image(s)
Accessibility Options at The Truffle Farm
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The smallest doorway is All tour experiences are conducted outdoors and door width is not applicable. wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
There is a sample menu available online
Sample menu is available here - https://www.thetrufflefarmtasmania.com.au/home/#unique-lunch
Food and Beverage Image(s)
Accessibility Options at The Truffle Farm