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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ATTRACTIONS
- Attractions Basics
- Zoos and Wildlife Parks
- Image(s)
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COMMON AREAS
- Parks and gardens
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Overview
General
Attractions
Common Areas
Business Overview
The business has the following products/services available
Attraction
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by:
Nothing is left in front of doorways and there are no displays near doorways at the Cultural Centre to prevent crowding. There are also no boom gates restricting exit access from the park itself.
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
There is 1 braille display located at the Cultural Centre.
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
We allow service animals to enter the park if the owners can provide official certification. Service dogs will be issued with a yellow tag at the entry station, to be worn on their collar, so all staff know they are permitted.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Visitors pull up their vehicle to the booth at the park Entry Station, and are not required to leave their vehicle to purchase tickets. There is a microphone and speakers equipped to enable guests to hear staff.
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
As guests are not required to leave their vehicle to purchase tickets, if there is a queue they can wait in the comfort of their own car.
In addition, the following further information can assist guests:
Staff at the entry station will provide guests with a quick familiarisation tour of the park using the map. If guests have follow-up questions they are advised to visit the Cultural Centre for further guidance.
Cognitive Impairment Support
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
The park itself is only accessible via private vehicle or tour bus (not public transport). There are separate car and bus car parks at the Cultural Centre. The maps at the Cultural Centre along with the staff, will point guests in the direction of the bus car park for pick up.
Entry
The business has the following amenities/systems in place for entry
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests:
Access to the Cultural Centre is even but not paved - it is compacted dirt. Whilst the entrance doors to the Cultural Centre are not self-opening, they are always left open, with a width of approx.1500mm.
Lifts
In addition, the following further information can assist guests:
There are no steps at the Cultural Centre and a lift is not required.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests:
The Cultural Centre is made from natural materials to blend into the surrounding environment. The walkways are wide and there is adequate seating inside. The floor surfaces are concrete. There are accessible toilets located at the entrance and exit to the Cultural Centre. Whilst there is not a quiet space provided for people on the Autism spectrum, the Cultural Centre is designed to be a quiet place where guides are not allowed to conduct tours. We recommend visiting early in the morning or later afternoon to avoid the crowds.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests:
There are 2 movie rooms at the Cultural Centre with seating provided.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests:
We hold a Cultural Centre presentation at 11.30am from Monday to Friday. Seating is provided whether this is held indoors or outdoors, however our staff do not use microphones, so it can be difficult to hear at times.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Most of the area in the national park are flat
In addition, the following further information can assist guests:
All the external paths around the Cultural Centre are level, but composed of packed dirt.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests:
There are no steps at the Cultural Centre.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests:
There is 1 long, gradual ramp that all guests will use to enter the Centre Centre. We also have a 150cm long temporary ramp that can be used for a few steps.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 2000mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
There are child change tables located in the accessible toilets.
Attractions Basics
A park map is available here:
https://parksaustralia.gov.au/uluru/plan/maps-and-visitor-guides/
Zoos and Wildlife Parks
Guide and service dogs are welcome
Additional Information from the business
Guide and service animals should observe the following rules:
Guests bringing service animals into the park must make themselves known at the Park Entry Station. Assistance dogs are allowed in the park but must be kept on a leash no longer than three metres. Guests are responsible for cleaning up after their animal.
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
Whilst the park does not provide any additional information sources, guests can purchase the Uluru Audio Guide from the Tourist Information Centre in Yulara.
In addition, the following further information can assist guests:
Seating along the walking tracks, in particular the Uluru Base Walk is limited. All walking tracks at Uluru are made of compressed dirt, and can be uneven in places. The walking tracks at Kata Tjuta can be very rocky and are unsuitable for people who use wheelchairs or mobility scooters.
Image(s)
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Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
Direction signage contains distances
Accessible picnic tables
Accessible drinking fountains
Accessible BBQs