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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Accessible Toilet Image(s)
- Guides
- Image(s)
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ADVENTURE ACTIVITIES
- Adventure activities
- Adventure Activity Image(s)
to view the full report.
Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
ASC Formal Logo
ASC Logo Landscape Simplified
ASC Logo Stacked Reverse Circle
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
they are assessed by our person onshore and information relayed to crew
The procedure for assisting guests who need assisted rescue is:
there carer will assist and staff will assist when available
Communications
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides the following services for services animals:
we offer no services for service animals never had 1 on the vessel in 17 years
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A lower counter at reception/ticket office
Picture Board at reception to aid in communication
we meet our passengers at a central meeting point
Information and maps are available in written form
A step free map/guide
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
no area on the boat is locked .
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
na
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests:
Non of the above questions really pertain to a Vessel operating a whale watching charter.
Internal Spaces
Floor surfaces are hard or short pile carpet
The width of the smallest corridor is:
NA
In addition, the following further information can assist guests:
All questions above do not pertain to a whale watching vessel.
Public areas
The public areas have the following amenities in place
In addition, the following further information can assist guests:
NA for a boat
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
Steps
Steps
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests:
To get from the lower deck to the upper deck stairs are present, but on the lower deck of both vessels these can be accessed via a loading ramp onto the boat with no steps and wheelchair friendly
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
In addition, the following further information can assist guests:
our ramp is a mobile ramp designed for loading wheel chairs on to the vessel less than 3 metres in length
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
the vessel is fitted with a disabled toilet with handrails
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
3 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
3
Commentary is available in written format
Route Planning
There is an accessible toilet on-board for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is 460mm above the floor
Accessible Toilet Image(s)
.JPG)
Lower Toilet (Medium)
In addition, the following further information can assist guests:
nil
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Marine craft are wheelchair accessible
Length (cm) 1000.
Width (cm) 800mm.
Height (cm) 900.
Weight (kg) 200kg.
Image(s)
IMG_1436
IMG_1446
In addition, the following further information can assist guests:
wheelchair ramp can only be used for busselton tours , and we need to know prior to booking , n:b picture of ramp not against our boat
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
whale watching
The equipment utilised to make the activities available are:
we have a acess ramp and disabled toilets
The following limitations apply to participation, including those activities that are not available to people with a disability:
if in wheel chair access only to bottom deck
Adventure Activity Image(s)
IMG_1436
IMG_1446
In addition, the following further information can assist guests:
we must know prior to tour of any mobility issue ,