ATIC Accessibility

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Overview

General

Tour/Transport

Accommodation

Business Overview

The business has the following products/services available

Tour/Transport

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

PRIMARY - AVIAIR LOGO - PNG

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

Emergency and evacuation procedures are explained on arrival

There are visual device/s to alert occupants to evacuate.

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Reservations and flight ops teams members monitor exits.

Exits and access to exists are greater than 900mm

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Guests requiring assistance are marked on the manifest and the crew are made aware at morning briefing sessions.

The procedure for assisting guests who need assisted rescue is:
This is currently being documented in an updated Emergency Response Plan that includes detailed information on procedures for assisting passengers who require special assistance.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Braille Displays

Magnifiers

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Aviair has a dedicated area for service animals that is shaded and secure, with water bowls provided. Staff are available to monitor the animals.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Picture Board at reception to aid in communication

Large print information sheets and registration forms

Our reception desks do not have glass petitions so hearing loops and glare reducing lighting isn't necessary.

Information and maps are available in written form

A familiarisation tour

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Any passengers requiring special assistance are always first to be processed and staff are on hand to help guide them to chairs while waiting for flight departures. We have quiet spaces available for people to wait if needed.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

This is not applicable as there is no public transport near the terminals.

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Even lighting

Seating

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

A written transcript where audio description is provided i.e. display commentary, tour commentary

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1400mm mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Tour/Transport Services

The tour/transport services have the following facilities/amenities in place

Buses/Coaches

0 vehicles have wheelchair lifts or ramps

0 vehicles have low floors with ramped entry

The maximum wheelchair capacity available in the fleet is:
0

Commentary is available in written format

Route Planning

Walking Tours

Multi-paced to account for slower walkers

Guides

Guides have been trained in the following

Use of clear/simple English

Correct pronunciation for lip readers

There is a audio description of surroundings

Image(s)

Airvan - Lighter-2

Airvan - Lighter-4

Airvan-1

Aviair - LNO-9745

Cessna Caravan-1

King Air - Aircraft Photos-13

PC12 - Aircraft Photos-12

This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided

Bungle Bungle Guided Tours - https://www.bunglebungleguidedtours.com.au/ Bungle Bungle Savannah Lodge - https://www.bunglebunglesavannahlodge.com.au/ Helispirit - https://helispirit.com.au/ Blak Tapas - https://www.facebook.com/blaktapas/

In addition, the following further information can assist guests:

Aircraft Information: Aviair welcomes passengers who have reduced mobility and ensures they receive the necessary support. We provide wheelchairs and other aids to make passengers' flights as smooth as possible. For visually or hearing-impaired passengers, we offer personalised assistance to meet specific needs. In line with CASA regulations, we are dedicated to accommodating passengers with reduced mobility, ensuring their safety and comfort. While we strive to assist all passengers, there may be instances where the size of the aircraft or its doors makes embarkation or carriage physically impossible, or if it impedes safety requirements established by CASA. In such cases, we may need to make alternative arrangements to ensure everyone's safety. Passengers who have reduced mobility will be provided with additional time to board and disembark. They will be pre-boarded ahead of other passengers and will remain on-board until all other passengers have disembarked. Please note that passengers needing wheelchairs should be accompanied for their comfort and safety.

Room Amenities

There are no wardrobes at the Bungle Bungle Savannah Lodge (accommodation Aviair guests stay at).

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

A range of non-allergenic toiletries are available

Bathroom Image(s)

Bathroom shower

Bedroom and bathroom

Ensuite