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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Picture Boards Image(s)
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Hi Res logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Staff have undergone disability awareness and training
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Entry and exit gates remain fully open during operating hours and kept clear of parked cars at all times
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Guests making advance bookings are requested to advise of any special requirements or any additional assistance needed. When arriving on site guests are requested to confirm any special requirements or any additional assistance needed, and this is captured on the customer contract to ensure team members are aware of those guests who require assistance in case of an emergency.
The procedure for assisting guests who need assisted rescue is:
Guests who require assisted rescue are supported by a dedicated onsite safety boat who will travel to guests as necessary and support them inclusive of; addressing problem directly (eg starting boat motor), assist with return to site (eg towing back to site) or if necessary, safely assist guests into safety boat for return to site. For on land activities such as bicycle use a dedicated vehicle is always onsite to travel to guests and assist as necessary.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Magnifiers
Google translate available on site
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
Picture Boards Image(s)
Nagambie Lakes Waterways Map
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals have access across our entire operating site and are able to access all our equipment to support owners as necessary. Onsite food and water are available for service animals as are flotation devices and buoyancy vests to support on water activities.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All customer bookings are time slotted and made within equipment and resourcing capabilities of the business to ensure that there are no long wait times for any customers regardless of disability or not.
For walk ins without a booking, we communicate to customers availability and wait times if applicable and having seating and wait areas available to suit differing capabilities and disabilities if necessary.
In addition, the following further information can assist guests:
Go Adventure Nagambie is an inclusive business and will always attempt to support all accessibility and inclusivity needs of our customers. To ensure we can accommodate specific needs we recommend contacting our friendly team to discuss your needs further.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests:
Car parking is available immediately outside our site with clear unimpeded access to our site office for check in prior to activity.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests:
A 3 metre wide gate access gate at the front of our site ensures unimpeded access at all times.
Lifts
In addition, the following further information can assist guests:
No lifts on site
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
In addition, the following further information can assist guests:
Our open-air site with ample space and much seating ensures accessibility support for our customers.
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Seating
In addition, the following further information can assist guests:
Our open-air site with ample space and much seating ensures accessibility support for our customers.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No steps
No steps
In addition, the following further information can assist guests:
A clear path of access is available across our entire site
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests:
No steps
Ramps
Ramps have the following amenities are in place
Temporary ramps are in place for the duration of the guests stay
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 2500mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
There is a 'Changing Place' within 100 metres of our business
In addition, the following further information can assist guests:
An all-access toilet block is available adjoining our operating site.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
All vehicles have wheelchair lifts or ramps
All vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Two
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
All tours and routes can be customised to the specific needs of our customers and can be pre-arranged or arranged on the day (whenever possible)
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
There is a audio description of surroundings
Marine
Marine craft are wheelchair accessible
Length (cm) 100.
Width (cm) 65.
Height (cm) 100.
Weight (kg) 25.
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Tahbilk Winery - www.tahbilk.com.au Mitchelton Wines - www.mitchelton.com.au
In addition, the following further information can assist guests:
All tours and routes can be customised to the specific needs of our customers and additional access at other sites such as river side wineries can be pre-arranged to suit customer needs (whenever possible)
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
All activities at Go Adventure Nagambie are able to be modified to suit the vast majority of disability needs, with physical disability being the key factor in assessing customer accessibility for our activities.
Disabled customers are able to enjoy our activities inclusive of
- Canoe and Kayaking
- Stand up paddle boarding
- Pedal boating
- Tinnie (motor boat) activities, &
- Pontoon boat cruises
- Cycling
Pending the actual disability and level of disability, support persons or team members from Go Adventure Nagambie support disabled customers embarking and disembarking from our activities to ensure safe and fun enjoyment of our activities.
The equipment utilised to make the activities available are:
Other than physical disability all other activities are able to be enjoyed by our customers.
In the case of physical disability and the necessity of wheelchair use, we recommend appropriate wheelchairs for access to our customers, or alternatively we have on site an appropriately sized wheelchair and can access more of these at short notice when needed.
Ramps are also used to assist with wheelchair access when needed as are floating docks to assist in positioning of equipment and ramps when and if necessary.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Our limitation to participation is physical disability, we always endeavor to alter activities or provide support for physical disabilities, however if physically disabled customers are unable to safety partake in activities, we do not risk their safety.
Activities such as kayaking and canoeing, stand up paddle boarding and pedal boating are affected by limitations of physical disability.
Where physical disability requires wheelchair access, activities are limited to our pontoon boat guided cruises.
All ability customers are able to enjoy our pontoon boat cruises.
In addition, the following further information can assist guests:
Go Adventure Nagambie is an inclusive business and will always attempt to support all accessibility and inclusivity needs of our customers. To ensure we can accommodate specific needs we recommend contacting our friendly team to discuss your needs further.