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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
to view the full report.
Overview
General
Food & Drink
Events
Business Overview
The business has the following products/services available
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
Guests can contact us by phone, email, our website enquiry form, social media messaging and in person. Staff are happy to provide assistance and answer questions through the communication method that best suits the guest.
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
There are Picture boards
Pink Chopstix provides an internet-connected iPad as an additional communication aid. The iPad displays photographs of all menu items and can be used to assist guests with menu selection, communication, language translation and dietary information where required. All front of house staff are trained to operate the device and are available to provide it to guests upon request, supporting an inclusive and accessible dining experience.
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Pink Chopstix welcomes accredited assistance animals in accordance with Australian legislation. Fresh drinking water is available on request, and staff are happy to assist guests in selecting suitable seating with sufficient space for their assistance animal. Shaded outdoor seating is also available where preferred.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests who experience disability-related fatigue may request priority seating, a quieter table or seating close to the entrance. Where possible, staff minimise waiting times, allow guests to remain seated while arrangements are made and provide table service rather than requiring guests to queue. Guests are encouraged to advise us of any access requirements when booking so suitable arrangements can be prepared in advance.
In addition, the following further information can assist guests
Pink Chopstix welcomes guests with different access requirements. Please contact us before your visit if you require wheelchair-accessible seating, additional space for a mobility aid or assistance animal, a quieter table, support with reading the menu, or extra time and assistance when ordering. Our team will make reasonable adjustments wherever possible.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Pink Chopstix is located within the Darwin Waterfront Precinct, which provides wayfinding maps and directional signage throughout the precinct. Guests can access information about accessible parking, pedestrian pathways and nearby public transport using the official Waterfront maps and signage. Our staff are also happy to assist guests with directions and access information on request.
Kerb ramps are in place where a pavement or walkway needs to be crossed
An intercom system is available at the entrance of car park
The following modifications have been put in place to ensure that a person with a hearing impairment or reduced limb movement is not disadvantaged in using the system
Additional Information from the business
Pink Chopstix is located within the Darwin Waterfront Precinct, which provides accessible pedestrian pathways, kerb ramps and step-free access from the public car parks to the restaurant. Designated accessible parking is available within the precinct, and staff are happy to assist guests with directions or access information upon request.
Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures
In addition, the following further information can assist guests
Parking payment stations and wayfinding signage within the Darwin Waterfront Precinct use Plain English and internationally recognised symbols to assist visitors. Clear directional signage is provided for parking, pedestrian access, accessible facilities and exits, making navigation easier for guests, including those with disability and visitors from diverse language backgrounds.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
Pink Chopstix does not have a dedicated quiet room on-site. However, the Darwin Waterfront precinct provides several quiet outdoor seating and relaxation areas within easy walking distance of the restaurant. Staff are trained to assist guests and families in locating these spaces if a quieter environment is required.
Lifts
In addition, the following further information can assist guests
Pink Chopstix is located on a single level with step-free access from the Darwin Waterfront pedestrian pathways. No lift is required to access the restaurant. Public lifts are available within the Darwin Waterfront Precinct for access between different levels of the precinct.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
Pink Chopstix does not have a dedicated quiet room on-site. However, the Darwin Waterfront precinct provides several quiet outdoor seating and relaxation areas within easy walking distance of the restaurant. Staff are trained to assist guests and families in locating these spaces if a quieter environment is required.
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
In addition, the following further information can assist guests
Pink Chopstix is a single-level restaurant with hard flooring and step-free access throughout the main dining area. Guests who require seating while waiting are welcome to be seated where possible. Staff are happy to rearrange seating to improve access for wheelchair users, mobility aids and other accessibility requirements where practical.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
Pink Chopstix is accessed via the Darwin Waterfront Precinct's step-free pedestrian network. Pathways are wide, smooth and suitable for wheelchairs, mobility scooters and prams. Public seating and shaded rest areas are available along the route from the car parks to the restaurant, and clear precinct wayfinding signage assists guests in locating accessible routes.
Steps
Steps
In addition, the following further information can assist guests
Pink Chopstix provides step-free access from the Darwin Waterfront pedestrian pathways to the restaurant entrance. Guests using wheelchairs, mobility scooters, walking frames or prams can access the premises without the need to use stairs.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
There is a 'Changing Place' within A fully compliant, registered Changing Places facility is available within the Darwin Waterfront Precinct, a short walk from Pink Chopstix. The facility includes an adult-sized height-adjustable changing bench, ceiling hoist, accessible toilet and wide circulation space. of our business
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low sodium
Nut free
Vegetarian
There are procedures in place to avoid cross-contamination of food products
Pink Chopstix follows food safety procedures to minimise the risk of cross-contamination. Staff are trained to identify dietary requirements and communicate them clearly to the kitchen. Separate utensils, chopping boards and clean preparation areas are used where practical.Hands are washed and gloves changed between food preparation tasks.Orders with allergies are clearly marked on the POS system and communicated directly to the chef.Fresh cooking oil is used where required for specific dietary requests.Ingredients are checked before preparation to ensure they meet the requested dietary requirements where possible. Special dietary meals are prepared with extra care, and guests are advised that while every reasonable precaution is taken, our kitchen handles common allergens, and cross-contact cannot be completely avoided.
In addition, the following further information can assist guests
Pink Chopstix provides sample menus, including gluten-free and Vegetarian options. Our team asks guests about any allergies or special dietary requirements before taking orders and is happy to recommend suitable dishes. Additional dietary requests can often be accommodated where possible. Guests are encouraged to advise us of any dietary requirements when making a reservation or before ordering.
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
Accessible public transport is detailed in the event information
There is an event map available
The event map shows accessible facilities
The event map shows accessible public transport points
A step free route is shown
The event includes the use of loud noises, fireworks or strobe lighting
There is a warning included in the event information
In addition, the following further information can assist guests
Pink Chopstix does not have a dedicated quiet room on-site. However, the Darwin Waterfront precinct provides several quiet outdoor seating and relaxation areas within easy walking distance of the restaurant. Staff are trained to assist guests and families in locating these spaces if a quieter environment is required.