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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Driveways are routinely checked.
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
If you require any extra assistance during your stay, we’d love to know at the time of booking so we can do our best to support you. Given the off-grid and natural setting of our cabins, we recommend travelling with someone who can help if needed.
The procedure for assisting guests who need assisted rescue is:
In the unlikely event of an emergency, we ask guests to call us directly or dial 000 for immediate assistance. We work closely with local responders and provide detailed directions to each cabin.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
We aim to accommodate guests with service animals wherever possible.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Our cabins are self check-in so there are no wait times.
In addition, the following further information can assist guests
There is no formal reception or check-in desk. Guests access the cabin via a key lockbox or digital lock.We are available by phone or email throughout the duration of the stay and can assist remotely if required.Guests needing additional support are encouraged to reach out prior to arrival so we can offer tailored guidance or assistance if available.
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
FlorenceParking is available on-site, around 150 metres from the cabin.Access from the car park to the cabin is via an unsealed bush track with uneven ground, which may not be suitable for wheelchairs or guests with limited mobility.There are no paved paths or designated accessible parking bays.HenryParking is available close to the cabin, with a short walk on grass and natural terrain.There are a few steps leading into the cabin.MargotGuests can park directly near the cabin, on level grass or compacted gravel.There is a short walk to the entrance, with two steps to enter the cabin.
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
Room Amenities
No wardrobe available.
There is a clear path through the room
Doors open fully against the adjoining wall
Openings are a minimum of NA wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
Fixtures and fittings have rounded edges
The width of the door is NA.
The width beside the toilet is NA.
There is ~800mm mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
HiddenCabins_Florence_Shower
HiddenCabins_Florence_Basin