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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
- Image(s)
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
OTBT Final v2
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
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Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
3.2 N/A | Alternative communication methods, Voice, text, face-to-face/video
There is easy to read signage and information (e.g. menus and emergency information)
Picture Boards are used to demonstrate some interpretive content where the participant specifies this requirement in boking form/consult
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service animals are permitted to join the experience if required. They must stay leashed though due to 1080 baiting.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A step free map/guide
A familiarisation tour
We do not have lockable facilities
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All our experiences are tailored for people living with a disability. For any of our accommodation based tours, we provide all the Guests details to the venue and manage the check in on their behalf.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Information is provided on an as needs basis for our guests to ensure they can arrive at the Tour/Hike meeting point safely and with ease.
Internal Spaces
The width of the smallest corridor is:
No corridors in nature
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests:
We use nature trails with minimal signage/steps. The Guide verbalises and hazards and accompanies guests at all times. We generally adjust the route for the hike/tour if we have a guest with low vision/mobility to avoid steps and minimise risk.
Ramps
Ramps have the following amenities are in place
Temporary ramps are in place for the duration of the guests stay
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Various, but minimum is 1400mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
N/A
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
N/A
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
2
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
OTBT Vehicles
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Harris River Estate Blue Wren Café Longriders Wine Tree Cidery Dome Katanning Due South Dylan's on the Terrace Ironwood Estate Wines Kate's Place White Star Wild at Heart Millbrook Winery Core Cider Mundaring Hotel The Hive The Mounties Trails Hub Café Quindanning Hotel Black Brewing Co Crooked Carrot Café The Common Margaret River Brew House Hidden River Estate Old Coast Road Brewery RAC Karri Valley Resort / Lakeside Restaurant Treehouse Tapas Mandoon Estate / Homestead Brewery Best Western Albany Eucalyptus House Pemberton Hotel Stirling Range Retreat Contos & Jarrahdene Campgrounds Hamelin Bay Caravan Park Prevelly Caravan Park Surf Point Resort Yallingup Holiday Park Donnelly River Village RAC Karri Valley Resort / Lakeside Restaurant
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is NA wide
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Our private hikes for people living with a disability do not contain catering. if we do provide catering we use fresh organic fruit, taking into consideration allergies.
In addition, the following further information can assist guests:
NA above - as no entry/doors etc.