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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Accessible Toilet Image(s)
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: On our boats, there are several areas that can be used for exits, but main exits are areas where equipment is kept away from and passengers are told to keep clear of
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: Indemnity forms that are completed prior to the tour
The procedure for assisting guests who need assisted rescue is: In water: the same as all guests. First aid and water safety rescue, whistles, clear communication
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals: Our tour boats allow service animals to join the tours. The most accessible tour boat for service animals is our Glass Bottom Boat. This boat runs short tours which allow guests to take service animals, with minimal chances of animals suffering seasickness due to being in sheltered waters and not too far from shore. For longer tours, service animals are considers on case-by-case basis, and can absolutely be accommodated if the guest feels that it would be suitable.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Information and maps are available in written form
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
No facilities are locked
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: If guests are waiting to be served/seen to at our office, there is seating available if required
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
Internal Spaces
Clear and unobstructed routes through and between buildings
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests:
2 of our vessels have upper decks which are accessible on via steps/ladders. All other areas are accessible without steps, or with 3 steps or less. For people who cannot use these ladders/steps, they have ample comfortable space on the lower decks of the vessels.
Ramps
Ramps have the following amenities are in place
There are ramps.
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
There is n/a mm beside the toilet
In addition, the following further information can assist guests:
There is a public toilet within the park facility where our office is located, but it is not operated by our business. All of our vessels have toilet facilities, but they are confined spaces and there would be a number of circumstances where people with accessibility issues would require assistance utilising the toilet facilities onboard.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Busses/Coaches
1 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 1 wheelchair per vessel
Commentary is available in written format
Route Planning
There is an accessible toilet on-board for public use
The door is 800mm wide
There is <700mm mm beside the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is 460mm above the floor
Accessible Toilet Image(s)
Toilet Kurni-ku
Toilet Nhanya-ku
Toilet Thunder
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Marine craft are wheelchair accessible
Length (cm) 100.
Width (cm) 110.
Height (cm) 60.
Weight (kg) 30.
Accessibility is tide dependent
Image(s)
Ramp - wheelchair access Nhanya-ku1