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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
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ACCOMMODATION
- Bedrooms
- Layout of room Image(s)
- Room Amenities
- Bathrooms
- Bathroom Image(s)
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COMMON AREAS
- Play Spaces
- Image(s)
- Swimming pools, spas and waterparks
- Pool Access Image(s)
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FOOD AND DRINK
- Dining Spaces
- Food and Beverage Image(s)
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ADVENTURE ACTIVITIES
- Adventure activities
- Adventure Activity Image(s)
to view the full report.
Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Food and Drink
Adventure
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Wide open spaces, safari tents so not part of a building structure with passages.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
It is noted on the In House Report from RMS & the duty manager is notified if we have guests who require extra assistance.
The procedure for assisting guests who need assisted rescue is:
Duty Manager would meet the guests in a buggy to ensure they could be transported to the safe area.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
The parking area for checking in is closest to reception & the parking area next to the disabled safari tents is adjacent to the tents. We have minimized the wait time as much as possible, there is a shaded area at reception if the guests are fatigued. Our reception staff will come out from behind the desk to assist the guest with the check in process.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1650mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
In addition, the following further information can assist guests:
no toilet on our vessels - bus is only used to transport guests to & from airstrip, vessel launch from Shenton Bluff.
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
2 Disabled Tents with beds that can be split so we could accommodate 4 pax.
Guides
Use of clear/simple English
Marine
Image(s)
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Insta Post (9)
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
The following bed types are available in wheelchair accessible rooms
One double/queen bed/king bed
Two single beds
Layout of room Image(s)
CBPF Village Safari Tent 18
Room Amenities
no wardrobe
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Duty Manager is given the in-house guest list, which is generated via our PMS, any guest with a disability is highlighted on the list so that they are aware to offer assistance in the event of an emergency.
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a portable shower head on flexible hose
Bathroom Image(s)
CBPF Village Safari Tent 16
CBPF Village Safari Tent 17
Play Spaces
The space contain colour contrasting elements
Seating is provided in or around the play space
Image(s)
Boat in play area
Playhouse
Seating close to childrens area
toilets
Trampoline
Wendy House
In addition, the following further information can assist guests:
The play area is in our grass tennis court section, children have a wide open area to run & not have to worry about the farm vehicles or getting in people's space.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
Pool Access Image(s)
Disable Parking in General Car Park Area
Full Access Path to Resturant & Upstairs Toilet Area
Interior ~ Reception Area Disabled Toilet
Interior ~ Resturant Disabled Facility incl Shower pg
Interior ~ Resturant Disabled Facility
Looking down towards reception
path from toilets to the reception & car park
Path to car public car park
Reception Area Disabled Toilet
Restaurant Toilet Block
Showing section of the path for guests with disability
Toilet area down to reception & carpark
toilets
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Additive free
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
Wherever possible all GF products are stored in their own packaging within a plastic container. When working with GF products all surfaces are wiped down and sanitized against any cross contamination. All boards, knives etc. are changed to ensure they have not been used on gluten products. All Chicken product are halal. No cross contamination of boards when working with the various proteins.
There is a sample menu available online
Sample menu is available here -
https://www.cygnetbaypearlfarm.com.au
Food and Beverage Image(s)
Entrance from another Door into Restaurant
Entrance to Restaurant
Inside Restaurant ~ Not typical set up.
Middle section of Balcony - Copy
Middle section of Balcony
Outer Area of Balcony - Copy
Service Counter
Side where guests with disability can speak to staff - Copy
View towards balcony from top of restaurant
In addition, the following further information can assist guests:
During lunch it is counter service, but staff are always at hand to assist all guests. Dinner is table service.
Adventure activities
The adventure activities have the following facilities/amenities in place
Adventure Activity Image(s)
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Insta Post (9)
In addition, the following further information can assist guests:
N/A