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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Pictorial Menu Image(s)
- Picture Boards Image(s)
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Guides
- Image(s)
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COMMON AREAS
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ADVENTURE ACTIVITIES
- Adventure activities
- Adventure Activity Image(s)
to view the full report.
Overview
General
Tour/Transport
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Round Logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by: Staff monitor area is clear as it is a legal requirement.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://dwellingupadventures.com.au/about-accessibility-guide/
Our business offers the following alternative communication methods
Plain English
Magnifiers
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Pictorial Menu Image(s)
Picture Menu 2
There are Picture boards
Picture Boards Image(s)
Picture Menu 2
pen and paper, ipad application on 'read aloud'
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: water bowls and water refill station, shaded area where dogs can be tied up.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
No sound system is used at all. No commentary. Face-to-face, one-on-one communication takes place.
Information and maps are available in written form
A familiarisation tour
no accessible facilities are locked.
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We have tables and chairs for people to sit at if they need to wait.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
This needs to be NA. The closest public transport is 45km away making it irrelevant.
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests:
No entrance door mats at wheelchair access (main) entrance.
In addition, the following further information can assist guests:
Not applicable. It is a single storey building with no stairs.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
No steps.
There are no steps
Step free routes clearly signed
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is The toilet sits 6ft from sink in front of it and the room is 8ft wide. mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Busses/Coaches
none vehicles have wheelchair lifts or ramps
none vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 0
Commentary is available in written format
Audio visual displays are sub titles
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
Bus Transfer-web
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability: Depending on the persons disability we have a range of canoes, bikes, rafts and camping gear for hire. Most of our tours are self-guided so again it would depend on the persons disability. For instance if they have low hearing they would likely still be able to partake in most our the activities we offer. If someone has low vision they may not be able to ride a bike, but could paddle a canoe with a friend or companion assisting. Someone with low mobility could sit in a raft and paddle. Rafts are more stable and forgiving than a canoe.
The equipment utilised to make the activities available are: We do not have any specialised equipment, rather we recommend a product that is more suitable such as the raft example above.
The following limitations apply to participation, including those activities that are not available to people with a disability: We currently do not have any activities suitable for someone using a wheelchair.
Adventure Activity Image(s)
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Fast water rafting-02 (1) ATDW
P&P Launch with Pete ATDW