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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ATTRACTIONS
- Attractions Basics
- Gondolas, cableways, observation wheels
- Image(s)
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COMMON AREAS
- Play Spaces
- Image(s)
- Swimming pools, spas and waterparks
- Pool Access Image(s)
- Parks and gardens
- Parks and Gardens Access/Entry Image(s)
to view the full report.
Overview
General
Attractions
Common Areas
Business Overview
The business has the following products/services available
Attraction
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Chairlft Logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by:
one exit only. the space between the chairs allows plenty of time for previous travelers to exit the area before next travelers arrive
Communications
An accessibility guide is available on the website
https://www.gorgechairlift.com.au/chairlift
Our business offers the following alternative communication methods
Plain English
hand signals
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
as your ride is approximately 20 mins, most travelers with service animals will have someone that can sit with the animal while riding the chairlift. If not, the carpark is only 500m away so many people choose to leave their animals in the vehicle.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Our office is currently located at the main entrance to the Gorge. This means our office is located on the main throughfare/road hence no office facilities are available to us. We welcome all our travelers to approach us to discuss any special needs as every traveler is different and the team are here to do everything we can to make travel happen.
Information and maps are available in written form
A step free map/guide
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
accessible facilities are open 24 hours a day within the reserve
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
When guests are purchasing tickets any special requirements are always discussed with traveller and where possible we will always accommodate as we do have a waiting area available if required.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests:
The Chairlift is located just inside the main gates to the reserve. Reserve facilities are the responsibility of the Launceston City Council. Re-train facilities - there are no trains in Launceston - but happy to direct travelers to bus services and walking tracks depending on their ability
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests:
Entrance to the chairlift for travelers that need assistance is flat with special wide gates to accommodate all sizes of mobility aides. The surfaces inside the Chairlift perimeter are also 100% flat with no steps or different levels for travelers to traverse
Lifts
In addition, the following further information can assist guests:
The Chairlift has only one level on both the Main entrance and Cliff Grounds stations, so nil lifts required
Internal Spaces
Clear and unobstructed routes through and between buildings
Floor surfaces are hard or short pile carpet
Accessible facilities are clearly signed and visible from all areas
The width of the smallest corridor is:
We have no corridors
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests:
The Chairlift is an A frame building with no walls or corridors to traverse. The surfaces are all concrete and flat. Wait times during most of the year are only a couple of minutes, but if travellers do need somewhere to wait away from crowds we do have an area to the left of the building.
Public areas
The public areas have the following amenities in place
Seating
In addition, the following further information can assist guests:
We are a very visual operation - most people in line can clearly see requirements for getting on and off the Chairlift. But the team show every person what to do each time and if required we can stop the chair to assist.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests:
Only one entrance has 3 steps - Staff when purchasing tickets will always discuss best options to enter the facitlity.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
The stepped areas that are described above are all part of the reserve that is not controlled by the Chairlift
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
There is a 'Changing Place' within The changing facilities are part of the accessible facilities that are managed by the Launceston City Council of our business
In addition, the following further information can assist guests:
All public facilities in the Gorge Reserve are managed by the Launceston City Council
Gondolas, cableways, observation wheels
The clear opening of the gondola doors is:
1350mm
The gondola has level access from the loading platform
In addition, the following further information can assist guests:
Our Chairlift is one of a few in the world that can stop to assit with the loading and unloading for travellers requiring assistance
Image(s)
Carpark
Chairlift pad
Gorge front gates and Chairlift
Inclinator
Walk down to chairlift
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
There wheelchair accessible activities
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
The space contains a wheelchair swing
Image(s)
Carpark
Gorge front gates and Chairlift
In addition, the following further information can assist guests:
All these spaces are part of the Cataract Gorge Reserve that is managed by the Launceston City Council
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
The following accessible entry methods are available to the pools and spas:
Sloped/level entry
Transfer stairs
Accessible pool stairs (hand rails both sides)
Pool Access Image(s)
Carpark
In addition, the following further information can assist guests:
All these spaces are part of the Cataract Gorge Reserve that is managed by the Launceston City Council
Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
Seats are provided at regular intervals
Direction signage contains distances
Accessible picnic tables
Accessible drinking fountains
Accessible BBQs
The park contains an observation deck or tower
The observation deck provides a clear view through the safety railing
Parks and Gardens Access/Entry Image(s)
Carpark
Inclinator
Walk down to chairlift