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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
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ACCOMMODATION
- Bedrooms
- Layout of room Image(s)
- Room Amenities
- Bathrooms
- Bathroom Image(s)
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Beachcomber Holiday Units Logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: We conduct regular inspections of all areas throughout the day to ensure that exit access remains unobstructed at all times. Our small property allows us to maintain a high level of oversight and promptly address any potential hazards.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: During check-in, we personally speak with each guest to identify those who may require additional assistance in the event of an emergency. As we live on-site, we can provide immediate support and ensure the safety and well-being of all our guests.
The procedure for assisting guests who need assisted rescue is: In the event of an emergency, our procedure involves: Identifying guests who require assistance based on the information gathered during check-in. Assigning a staff member to assist each identified guest, ensuring they receive the necessary support to evacuate safely. Coordinating with emergency services to facilitate the rescue of guests who need additional assistance. Maintaining communication with the guests throughout the evacuation process to provide reassurance and guidance.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.beachcomberholidayunits.com.au/accessibility-1
Our business offers the following alternative communication methods
Plain English
The business provides the following services for services animals: We welcome guests with service animals and allow them to stay in our holiday units. Service animals are permitted in all areas of the property, provided they are accompanied by their owner and the owner ensures proper cleanliness. While we do not offer specific amenities such as bowls or bedding, we strive to accommodate any additional needs of our guests and their service animals upon request.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We check in guests at their unit. So they can sit down, go to the bathroom, lay down, unpack immediately.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
We do have public transport access on our website, booking platform and in confirmation emails.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
Bedrooms
The bedrooms have the following facilities/amenities in place
There are We have two self-contained holiday units that are step free for wheelchair users these are not suitable for all wheelchair users though rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
The following bed types are available in wheelchair accessible rooms
One double/queen bed/king bed
Layout of room Image(s)
Unit 1 9
Unit 2 bedroom
Room Amenities
Lower hanging rails are in wardrobes
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: During check-in at Beachcomber Holiday Units, we personally engage with each guest to identify those who may have hearing impairments and require additional assistance in an emergency. As we live on-site, we are readily available to provide immediate support. In the event of an emergency, our procedure includes: Directly notifying guests with hearing impairments through face-to-face communication or written notes. Assigning a staff member to assist these guests and ensure they are aware of the situation. Guiding them to the nearest exit and assisting them to the evacuation point. Ensuring their safety and well-being throughout the evacuation process by maintaining clear and supportive communication.
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
Openings are a minimum of Our smallest opening is 790mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
In addition, the following further information can assist guests:
Beds are able to be moved to make more space to the side on request
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 690mm.
The width beside the toilet is 310mm.
There is 860mm mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 410mm.
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Bathroom Image(s)
Unit 1 Shower with Shower Chair
Unit 1 Toilet with surround
Unit 4 Bathroom with shower chair 2
Unit 4 Bathroom with shower chair
Unit 4 Bathroom with toilet surround 2
Unit 4 Bathroom with toilet surround
In addition, the following further information can assist guests:
Beachcomber Holiday Units has 3 different size units, one bedroom, two bedroom and three bedroom. All of these sizes have different size and style bathrooms. They all have step free showers and we can provide a shower chair and toilet surround support to a weight value of 250kg on request.