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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Accessible Toilet Image(s)
- Guides
- Image(s)
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ATTRACTIONS
- Attractions Basics
- Zoos and Wildlife Parks
to view the full report.
Overview
General
Tour/Transport
Attractions
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Logo for tshirts
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
exit areas on the boat are clearly marked and all equipment is stored away from exit areas
Exits and access to exists are greater than 900mm
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
We are a small tour experience of maximum 19 guests. We are in close proximity at all times to all guests
The procedure for assisting guests who need assisted rescue is:
Guests who require extra supervision and assistance are always with a water safety person and on the floating pontoon with a staff member. Guests with accessible needs are guided to view the reef whilst under the watchful side by side supervision of our water safety crew. If a rescue situation were to arise it would be treated with the same assistance measures we have in place, but placing extra supports in place for reassurance relative to their individual needs. Our floating portable pontoon is an excellent aid for assisted rescue situations.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.aquascenemagneticisland.com.au/mobility-options.html
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
lots of visual aids with our information and interpretations
There is easy to read signage and information (e.g. menus and emergency information)
educational and immersive visuals for enriched tour experience / signage and visual pictures on vessel for safety and emergency situations / communal notice board on vessel
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
shade, water, toilet stops, comfortable area to sit and laydown near the guest, beach access, service dog can sit with guest on our floating pontoon
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
our current vessel is not set up with a hearing loop
Information and maps are available in written form
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
doesn't apply to our tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
no large crowds or busy meeting place for tour /quite shaded area / seating available / no long wait times - 10 mins maximum wait time before boarding vessel
In addition, the following further information can assist guests:
public/accessible toilets available at meeting point
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
all information to catch public transport is provided where required prior to booking and information on ferries is provided on the website
In addition, the following further information can assist guests:
no intercom required for our experiences
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests:
no door mats
Lifts
In addition, the following further information can assist guests:
no lifts required to access our experiences
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests:
quiet shaded seating area at meeting point available with public toilets
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests:
Shaded seating available at meeting point in marina area with public/accessible toilets
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests:
information talks onboard have visual pictures to assist with educational and safety information. Pictures, artworks, charts with pictures of fish/coral/marine life Hydrograph speaker for listening to whales
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
2 steps required onto our vessel
all access ramps and pathways in the Magnetic Island Marina to access our vessel are council approved and compliant
Step free routes clearly signed
In addition, the following further information can assist guests:
all access ramps and pathways in the Magnetic Island Marina to access our vessel are council approved and compliant
Steps
Steps
In addition, the following further information can assist guests:
1 step to access the vessel
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is no large space beside toilet on vessel, space for mobility aid in front of toilet and curtain for privacy mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1.2 mtrs mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
easy access stairs in and out of the water with handrails on the vessel
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
current vessels don't have lifts or ramps, construction of ramp/lift in progress vehicles have wheelchair lifts or ramps
Does not apply to vessel vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
comfortably 2 wheelchairs on each vessel but this may change depending on the tour they have booked
Commentary is available in written format
Route Planning
There is an accessible toilet on-board for public use
The door is at least 850mm wide
There is N/A mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1.2 mtrs on Kanyini vessel / .8 mtr on Aquascene vessel mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is 460mm above the floor
Accessible Toilet Image(s)
Aquascene Magnetic Island toilet area on vessel
Kanyini vessel toilet
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Marine craft are wheelchair accessible
Length (cm) currently *NON motorised wheelchairs of all styles that can be transported onto vessel, then guest assisted to wheelchair on vessel. Our new vessel is being built and is due for completion in September 2023 will have ramp access directly onto vessel from marina.
Width (cm) 0.
Height (cm) 0.
Weight (kg) 0.
Image(s)
Accessibility access to Aquascene Magnetic Island vessel via the Nelly Bay Marina-wheelchair
Aquascene accessibility adventures
Aquascene Magnetic Island - Walkway area from ferry terminal to Magnetic Island Marina
Aquascene Magnetic Island accessible friendly booking-information office
Aquascene Magnetic Island marina walkway ramp to access vessel pic 4
Aquascene Magnetic Island marina walkway ramps to access vessel
Aquascene Magnetic Island marina walkway to access vessel pic 3
Aquascene Magnetic Island marina walkways to access vessel pic 5
Aquascene Magnetic Island walkway from ferry terminal to marina
Assisting guests with mobility needs onto Aquascene Magnetic Island -current vessel
In addition, the following further information can assist guests:
dedicated web page on website has mobility information and pictures for guests to make informed decisions about our tours being suitable for them. We will do everything we can to make a tour possible for them.
Attractions Basics
this is not applicable to our tour
Zoos and Wildlife Parks
Guide and service dogs are welcome
A guide for patrons who are blind or vision impaired are available
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
information sheets available in diagram form for safety information
Visual aids for immersive educational experiences
written aids available
marine animal educational information provided in different languages
In addition, the following further information can assist guests:
n/a