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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We specially ensure to have space in the vehicles for services animals with mat. At the venues we visit there's always a dog water bowl and shade (the shade is exactly where any patron can stand and spend their time). Given we pick up and drop-off our customers at the same place, no food other than snacks is needed for service animals during our tours, however we accept food or snacks to be brought if our customers consider it better for the service animal.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We don't have long wait times. Our tours are limited to 11 people, which is reduced to 9 if someone has a wheelchair or anything bulky to assist them. We all move together, so there's no need to think of wait times.
When visiting restaurants, wineries, or any venue, these are all booked in advance and we specifically request whatever is needed for people with special needs or limitations. Examples:
- low chair with a back rest, instead of stools
- table accessible with no need of steps
- dietary, such as Gluten Free, Dairy Free, Vegan, etc.
- proximity to:
toilets
fireplace or heater (especially when having aged people in cold and wet winter days)
airconditioning (same case in hot summer days)
Also, because everything is booked in advance, we make sure that a table and seat is available on arrival for all our customers. There's no need to stand around waiting for a spot to rest.
In addition, the following further information can assist guests
We are a small company, where communication prior and during the tour is at the top of our points of difference in customer service excellence. Finding out about our customer's needs in advance is essential for our team to ensure to make all the arrangements mentioned above. It's important to mention, we are on top of anything that arises during the tour to help out our customers if required, or to simply ensure they have a smooth and seemless experience (as if nothing happens, though behind the scenes we're super active). Though it might sound casual we do it in an extremely professional way.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Given our communication it purely oral, any support in communication is made by means of "one-on-one" conversations, in slow and easy to understand language. Also, within our team of managers and tour guides, we can speak 3 languages with native-like proficiency (English, Spanish, Portugues), plus French at a basic level. For vision impaired people, we focus a lot in highlighting other sensorial experiences. Wine tasting being at the top of these, but also for example when walking in the bush we make sure to include sensorial experiences such as: - break leaves of a tree to smell the intense aromas - differentiate the texture of the bark of different trees, and other elements such as resin in the barks, dirt and soil, etc. - stop moving and be quiet to listen to different birds and point out all the different birds singing For customers in the Autism Spectrum, while all our tours have an easy paced timing, we always consider the option of having a quiet space and time at each stop or venue throughout the day. Examples are: - Extra time before, during or after a winery experience - Extra time before and after lunch - Special considerations for bush and coastal walks
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests
We do not have special language skills for hearing impaired people. We trust on companions to assist our tour guides. For the purpose of ensuring the best experience for hearing impaired customers, we take the time and anything needed to communicate with them and their companions. Repeating what was mentioned above, given we are so warm and friendly when dealing with our customers, we make sure we treat everyone as a friend. Where this might sound shallow or lacking content, it is highly professional. We train our team of tour guides to show the friendliest appearance, though behind the scenes we are at all times "reading" the needs of our customers.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
We sometimes need to cross small roads. For example, Memorial Dr at the intersection with Bussell Hwy, in Cowaramup, WA 6284. Knowing our routes and itineraries with precision, we can anticipate exactly what places our groups will move during each tour, and can ensure they are all suitable for patrons with any kind of dissability. In addition, our tour guides always walk together with our customers.
All the venues we visit are wheelchair accesible, and when walking on public side-walks, we know each corner so precisely that we make sure to avoid any non-wheelchair accessible site.
In addition, the following further information can assist guests
We recognise our only limitation for people with mobility limitations to be getting in and out of our vehicles. For assistance, on all our vehicles we carry a safe low step to make it easier to access and exit the vehicle. These are between 14 and 17cm high, providing a step in between the ground and the vehicle's step.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
In line with the text above, we always have a step to assist people to get on and off the vehicles. Also, all our vehicles have large handles on both sides of the sliding door for extra asssitance.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The height of the toilet seat is: Same as above..
There is a registered changing places facility
In addition, the following further information can assist guests
Being a tour operator, we trust our partner venues which we visit to comply with all these specifications. What I, as the company's manager and director, can guarantee is that we have checked at all these venues that an accessible toilet is available, and that they all have wheel-chair access. It is also an important part of our assesment when considering a new venue, that it can cover all the needs mentioned so far for disabled people.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
We have two minibuses for up to 11 passengers: these have capacity for 1 wheelchair. We have a 7-seater people mover: this vehicle has capacity for 2 wheelchairs.
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
As mentioned in the "General" section, we make sure that all the places we visit on our tours have an accessible toilet, and step-free access.
We don't provide displays or screenings on our tours, therefore there's no need to consider subtitles. All our communicaion with our customers is oral.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Accessible - Extra space in minibus 2.JPG
Vineyard - 2
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Ashbrook Estate - https://ashbrookwines.com.au/ Thompson Estate - https://thompsonestate.com/ Juniper Estate - https://www.juniperestate.com.au/ Woody Nook Wines - https://woodynook.com.au/ Brown Hill Estate - https://www.brownhillestate.com.au/ Redgate Wines - https://redgatewines.com.au/ Olio Bello - https://oliobello.com/ Berry Farm - https://theberryfarm.com.au/ Temper Temper Fine Chocolate - https://www.tempertemper.com.au/ Yahava Koffee Works - https://yahava.com.au/ On our Private Bespoke Tours, we tailor the itineraries and selection of venues visited to our customers wishes and needs. Direct communication with our customers or their travel agents is essential in the planning of these tours, therefore we specifically attend to any need or request, and check these matters with the venues if required.
In addition, the following further information can assist guests
As mentioned in the "General" section, our communication it all oral. All support in communication is made by means of "one-on-one" conversations, in slow and easy to understand language. Within our team of managers and tour guides, we can speak 3 languages with native-like proficiency (English, Spanish, Portugues), plus French at a basic level. In particular in English, we ensure to speak loud, slow, clear and with correct language. In particular, when we do any walking as part of a tour, the group moves together, with the tour guide being part of it. Such experiences are planned in such way that the group doesn't split in "sub-groups" while walking. For vision impaired people, as also mentioend previously, we focus a lot in highlighting sensorial experiences. Some examples, but not limited to these, are: - break leaves of a tree to smell the intense aromas - differentiate the texture of the bark of different trees, and other elements such as resin in the barks, dirt and soil, etc. - stop moving and be quiet to listen to different birds and point out all the different birds singing