The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Braille Displays
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
There are Picture boards
Talking Mats: We use Talking Mats, a visual communication tool with symbol cards placed on a mat, to help guests express preferences or feelings. For example, during Indigenous storytelling, a guest with cognitive disabilities might place a “happy” symbol next to a picture of a campfire to show they’re enjoying the tale of the Rainbow Serpent. On a bush walk, they could indicate if they’d like a break by selecting a “rest” card. Our guides are trained to use these mats, making them a seamless part of our personalized approach, especially for those on the Autism Spectrum or with speech challenges. Introduction Cards: We provide introduction cards to all guests at the start of their tour. These wallet-sized cards include a guest’s name, key needs, and communication preferences. For instance, a card might read, “I’m Sarah, I’m deaf and lip-read—please face me,” handed to the guide before a cruise or car commentary session. It’s a simple, elegant way to set the tone for our attentive service, ensuring staff instantly understand how to engage—whether it’s during a photo shoot or a swim stop. Community Request Cards: We’ve equipped our tours with community request cards—portable, picture-based cards for quick requests. A guest might use one during a birdwatching break to point to “water” or “shade,” or after a swim to request “towel, please.” Customized for NT adventures, they might include options like “binoculars” for birdwatching or “quiet spot” for a storytelling pause. These cards empower guests with speech difficulties to communicate independently, enhancing their luxury experience. How We Use Them: Our guides carry these aids on every tour, stored in a discreet, waterproof kit. Before departure, we brief guests on their availability—offering Talking Mats for planning activities, handing out introduction cards during meet-and-greet, and keeping request cards handy for on-the-go needs. In general NT accommodations, we coordinate with staff to recognize and respond to these tools, ensuring continuity. It’s all part of our bespoke service, making sure every moment, from a Katherine Gorge cruise to a photo shoot at Uluru, feels effortless and inclusive.
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Pre-Tour Preparation Guest Communication: During booking, we ask about your service animal’s type, size, and needs (e.g., diet, rest breaks, or space requirements) via our accessibility form. We confirm any legal documentation (e.g., certification) aligns with Australian regulations, though we prioritize guest comfort over strict paperwork. Staff Briefing: Guides and drivers are informed pre-tour about the service animal’s role (e.g., “Guide dog for vision support”) to ensure respectful, informed interactions. Training includes how to assist without interfering (e.g., not petting or feeding unless permitted). Equipment: We provide portable water bowls, tie-out stakes (for rest stops), and spare blankets for vehicles or boats, packed in our tour kits.
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Hearing loop fitted to the reception area
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
I make sure I have all the materials adapted to the clients
Information and maps are available in written form
A facility map and information is available in Braille
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Any accesible accomodation
In addition, the following further information can assist guests
I always help guests with their luggages, even if the hotel doesn't offer portarage service
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
Hearting loops for live shows and presentations
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is I use public toilets accessible for disable people. mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
There is a 'Changing Place' within Not specified of our business
Route Planning
The tour route includes stops with accessible toilet facilities
There is I only drive a car or small vehicles mm of clear space in front of the toilet
There is a "Changing Place" within 10 meters of our business
Additional Information from the business
In addition, the following further information can assist guests:
I use public or private places adapted to the need of our guests
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
1
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Electronic voice augmentation
Hearing aid compatible
Guides have been trained in the following
AUSLAN
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Length (cm) 1.8.
Width (cm) 1.8.
Height (cm) 1.8.
Weight (kg) 70 kg.
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Any NT Business that has good accesibility
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
Lower hanging rails are in wardrobes
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
Room phones are hearing loop compatible
Room phones have volume control
Room phones have a visual ringing indicator
Room phones are capable of sending and receiving an SMS
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
www.nttopadventures.com.au
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
Hearing loops are available
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
I only buy pre-packed food. People can read the label before opening it. I make sure the restaurants are aware of my clients requirments.
The adventure activities have the following facilities/amenities in place
Additional Information from the business
The following activities are available to people with a disability:
Activities Available for People with a Disability in TourismTourism today aims to be as inclusive as possible, offering a wide range of activities adapted to people with various disabilities. These activities ensure that everyone can participate fully, enjoyably, and safely in travel experiences. Examples include:Guided Tours with Accessibility FeaturesMany guided tours (city tours, nature walks, cultural tours) now offer accessible vehicles, wheelchair-accessible pathways, and sign language interpreters.Audio guides and large-print or Braille materials are available for clients who are visually impaired.Wildlife and Nature ExperiencesNational parks and wildlife centers often provide accessible boardwalks, ramps, and observation points.Programs such as accessible birdwatching, sensory gardens (designed for smell, touch, and sound), and wheelchair-friendly boat cruises are becoming more common.Museums, Galleries, and Cultural CentersMost museums offer wheelchair access, tactile exhibits, descriptive audio tours, and quiet spaces for people with sensory sensitivities.Interactive exhibits often include visual, auditory, and tactile elements to be inclusive.Adventure and Outdoor ActivitiesAdaptive equipment makes activities like kayaking, cycling (using hand cycles), and even scuba diving (with specialized gear) accessible.Horse-riding centers sometimes offer therapeutic riding programs using adapted saddles and support for disabled riders.Sports and RecreationAdaptive sports, such as wheelchair basketball, para-surfing, and adaptive skiing, are increasingly popular and available at many tourist destinations.Accessible swimming pools often have pool hoists and ramps.Accommodation-Based ActivitiesMany hotels and resorts offer accessible spas, pools, gyms, and relaxation activities, such as massage therapy sessions tailored for people with disabilities.Some provide virtual reality experiences for clients who cannot physically access certain locations.Workshops and Learning ExperiencesCooking classes, art workshops, and music sessions often offer adaptations such as seated workstations, sensory-friendly environments, and modified tools.Transport and Travel ServicesAccessible transport (buses, boats, and even off-road vehicles) is an essential activity in itself, allowing disabled clients to participate in sightseeing and excursions comfortably.Cruises and Resort HolidaysMany cruise ships are fully equipped with accessible cabins, entertainment, dining, and excursion options.Resorts provide beach wheelchairs, mobility aids, and personal assistance if needed.
The equipment utilised to make the activities available are:
Equipment Used to Make Activities Accessible for People with DisabilitiesTo ensure activities are available and enjoyable for clients with disabilities, tourism providers often use specialized equipment, including:Mobility Aids:Wheelchair-accessible vehicles (vans or buses with ramps or hydraulic lifts)All-terrain wheelchairs for nature-based experiences like parks, beaches, and trailsBeach wheelchairs with wide wheels designed for sand and shallow water accessMobility scooters available for hire at tourist sites or accommodationsPortable ramps for easier access to uneven areas, stages, or attractionsAssistive Technology:Audio guides and assistive listening devices for people with hearing impairmentsTactile maps and Braille signage for visually impaired visitorsHearing loops in museums, conference rooms, and guided toursAdaptive Sporting Equipment:Handcycles and adaptive bicycles for cycling activitiesAdaptive kayaks and paddleboards with stabilization featuresSit-skis or mono-skis for adaptive snow sportsSpecialized saddles for horse riding activitiesSupportive Equipment:Transfer boards and hoists for easier transitions into boats, pools, or vehiclesAccessible seating in theaters, concert venues, or wildlife observation areasPool hoists or ramp entries for accessible swimmingCommunication Aids:Visual storyboards for clients with intellectual disabilities to better understand the activity stepsSign language interpretation services for guided experiencesSafety Equipment:Modified life jackets designed for various mobility levelsSpecial harnesses or support belts for adventure activities like zip-lining or climbing experiencesKey Principle:The choice of equipment is based on the specific needs of the client, the type of activity offered, and a commitment to safety, comfort, and dignity at all times.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Limitations to Participation and Activities Not Always Available to People with a DisabilityWhile tourism providers strive to make activities as accessible as possible, there are still some limitations based on the nature of certain experiences, available infrastructure, and individual client needs. These limitations include:Physical Environment Challenges:Some natural environments (e.g., steep hiking trails, rugged 4WD tracks, caves) are not fully accessible due to rough terrain, narrow pathways, or safety risks.Certain remote locations lack infrastructure like accessible toilets, ramps, or suitable transport options.Safety Restrictions:Adventure activities such as skydiving, bungee jumping, or rock climbing may have physical requirements (e.g., strength, balance, control) that make participation unsafe or not possible for some disabilities.Water-based activities like snorkeling or scuba diving might be limited for clients with certain mobility impairments or medical conditions without appropriate adaptive equipment and trained support.Equipment and Resource Limitations:Not all tour operators have access to specialized adaptive equipment (e.g., adaptive kayaks, beach wheelchairs, or pool hoists).Some heritage buildings, historic sites, or older tourist attractions cannot be modified without damaging their cultural or historical value, limiting accessibility.Communication Barriers:Some activities that rely heavily on fast verbal communication (e.g., emergency-response activities, interactive shows) might not be fully accessible if appropriate support like interpreters or captioning is not available.Medical and Insurance Limitations:Certain extreme sports or remote tours may require specific health clearances that some clients with disabilities might not be able to meet.Insurance policies sometimes restrict participation in high-risk activities for individuals with certain medical conditions.Sensory Overload:Highly stimulating environments (e.g., loud concerts, fireworks displays, crowded festivals) may not be suitable for people with sensory processing disorders, autism spectrum conditions, or PTSD.Important Note:While limitations exist, responsible tourism operators should always focus on offering alternative experiences, personalized adaptations, and clear communication to ensure all clients can still enjoy meaningful, high-quality activities whenever possible.
Events have the following facilities/amenities in place
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
There is reserved seating in the loop area
Speakers/performers are instructed to use the microphones
Live captioning is provided
AUSLAN is provided
Intra venue transport is wheelchair accessible
Intra venue transport provides visual indicators of stop off points
Intra venue transport provides verbal announcements of drop off points
Portable accessible toilets are available
A portable adult change facility is provided
Seating is at regular intervals
Grassed areas are covered with a hard surface
Side shows, activities etc. are accessible
Accessible public transport is detailed in the event information
The event map shows accessible facilities
The event map shows accessible public transport points
A step free route is shown
There is a warning included in the event information