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Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by:
Dept of Transport requirement - annual vehicle inspections are carried out together with random roadside inspections.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
www.harvesttours.com.au
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
website is also in Chinese
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Additional space is made available to ensure both traveller and service animal remain comfortable and in touch with other guests, dog areas are sign posted to enable service animals to take a break, drink and rest should this be required
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
Guests are picked up and returned to booked accommodation
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Booked accommodation by Harvest tours provide detail to all providers and on arrival the driver/guide will assist the guest to their room and ensure they are comfortable, both day and night staff within the the complex are made aware and assist when requested
In addition, the following further information can assist guests:
They are given a Harvest Tours contact card should they require any assistance
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
These are pointed out to all travellers along with time tables
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests:
They are given a Harvest Tours contact card should they require any assistance
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests:
Guest are made aware of whether conditions that may effect their stay
Lifts
In addition, the following further information can assist guests:
All required information for guests is conveyed at the time of booking and reinforced on collection prior to tour commencing.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests:
All guests are advised on building conditions prior to entry, and spaces that can be used for parents and children on the Autism Spectrum.
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
In addition, the following further information can assist guests:
Harvest Tours driver/guide will assist as required
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests:
Harvest Tours driver/guide will assist as required
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests:
Harvest Tours driver/guide will assist as required
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
Harvest Tours driver/guide will assist as required
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is N/A mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests:
Assistance is offered by Harvest Tours and the premieres visited
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Access vehicles are hired in on request vehicles have wheelchair lifts or ramps
Access vehicles are hired in on request vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Access vehicles are hired in on request
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
Harvest Tours driver/guide points out toilet locations at each venue visited
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
On request only
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Electronic voice augmentation
Hearing aid compatible
Guides
Guides have been trained in the following
AUSLAN
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Marine craft are wheelchair accessible
Length (cm) Standard hired chair.
Width (cm) Standard hired chair.
Height (cm) Standard hired chair.
Weight (kg) Standard hired chair.
Accessibility is tide dependent
Image(s)
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Refer to website www.harvesttours.com.au
In addition, the following further information can assist guests:
Contact Harvest Tours foe assistance or request via our website contact page
Bedrooms
The bedrooms have the following facilities/amenities in place
There are Dependant on the suppler - request made by Harvest Tours rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
The following bed types are available in wheelchair accessible rooms
One double/queen bed/king bed
One single bed
Two single beds
Two double/queen
One double/queen and one single
Fold out beds on request at the time of booking with the provider
Room Amenities
Accommodation provider is advised of any room amenities requirments
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
Room phones have volume control
Room phones have a visual ringing indicator
Room phones are capable of sending and receiving an SMS
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests:
Accommodation provider is advised of any room amenities requirments
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
In addition, the following further information can assist guests:
All requirements are to be given to Harvest tours at the time of booking
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
There wheelchair accessible activities
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
In addition, the following further information can assist guests:
All requirements are to be given to Harvest tours at the time of booking
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Beach or pool wheelchairs
Unisex change facilities with an accessible toilet
The following accessible entry methods are available to the pools and spas:
Sloped/level entry
Transfer stairs
Accessible pool stairs (hand rails both sides)
In addition, the following further information can assist guests:
All requirements are to be given to Harvest tours at the time of booking
Parks and gardens
The following parks and gardens amenities are available
Accessible toilets
Accessible toilets are signed at regular intervals
There is a step free map
Seats are provided at regular intervals
Direction signage contains distances
The park or garden contains sensory experiences
Accessible picnic tables
Accessible BBQs
The park contains an observation deck or tower
The observation deck or tower has level or ramped access
The observation deck provides a clear view through the safety railing
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
All restaurants used do have the required procedures in place as per Standard 3.2.2A a recent addition to the Australia New Zealand Food Standards Code.
In addition, the following further information can assist guests:
Please advise any requirements at the time of booking