ATIC Accessibility

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Overview

General

Tour/Transport

Accommodation

Attractions

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Tour/Transport

Accommodation

Attraction

Food and Drink

Event

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Staff walkthroughs daily to ensure no exit is blocked.

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
PMS system

The procedure for assisting guests who need assisted rescue is:
Sending a fire warden to check on guest

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our business offers the following alternative communication methods

Plain English

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

Bowls, bedding, etc. are provided for service animals

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Personalized check in is offered for guests with a disability - guest is invited to sit down whilst a Duty Manager assists with the check in process. Concierge will assist with the luggage and assisting the guest to their rooms.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The public transport services available are:

Map is available

Kerb ramps are in place where a pavement or walkway needs to be crossed

An intercom system is available at the entrance of car park

Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures

In addition, the following further information can assist guests:

Carpark is available for hotel guests with the carpark located just across the street from the hotel.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Lifts

The lifts have the following amenities in place

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Even lighting

Seating

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

Where steps are present are there three steps or less

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Hand rails are fitted

Long ramps (more than 10m) are 1:20 or less

Ramps have a raised edge of at least 100mm

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1.2m mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Image(s)

Esplanade Exterior

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 11 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

The following bed types are available in wheelchair accessible rooms

One double/queen bed/king bed

One double/queen and one single

Layout of room Image(s)

Space Between Walls and Bed 1

Space Between Walls and Bed 2

Room Amenities

Lower hanging rails are in wardrobes

Visual alarm is fitted to the room

Televisions are equipped with closed captioning capability

Vibrating alarm clocks

Room phones have volume control

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

Blocks are available to put under the bed legs

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

Bathroom Image(s)

Accessible Toilet in Room 1

Accessible Toilet in Room 2

Accessible Toilet in Room 3

Accessible Toilet in Room 4

Image(s)

Accessible Public Toilet 2

Accessible Public Toilet 3

Accessible Public Toilet

Main Entrance Exterior 1

Main Entrance Exterior 2

Main Entrance Interior

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Beach or pool wheelchairs

Unisex change facilities with an accessible toilet

The following accessible entry methods are available to the pools and spas:

Sloped/level entry

Transfer stairs

Accessible pool stairs (hand rails both sides)

Pool Access Image(s)

Swimming Pool Area 1

Swimming Pool Area 2

Swimming Pool Area 3

Swimming Pool Area 4

Swimming Pool Area 5

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are large print menus

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Additive free

Vegetarian

Vegan

Halal

There are procedures in place to avoid cross-contamination of food products

Washing of hands thoroughly. Use and change of gloves. Separate cutting boards and utensils. Separate storage containers.

There is a sample menu available online

Sample menu is available here -
https://cdn.rydges.com/wp-content/uploads/sites/25/2015/10/23155225/MLB-Menu-A-la-Carte-Online-.pdf?_gl=1*1abqnsn*_gcl_aw*R0NMLjE2ODg4OTkzMzcuQ2owS0NRand0YW1sQmhEM0FSSXNBQVJvYUV6ZTVQTFVjMlNPV0ZIQ2FIRFludVBOUE95QlVXQkxCeGdwd2FpN29KcVh0SHJaZWktX1RFNGFBb0xGRUFMd193Y0I.*_gcl_au*MTkxMDEzNDI2MC4xNjg2NTMzMzg2

Food and Beverage Image(s)

DiningSpaces1

OrderingArea1

SeatingAreas1

Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

All stage areas including speaker platforms are accessible

Accessible toilets are available at the venue

Wheelchair designated seating is provided

We cater for a range of seating and viewing options

We cater for varying group sizes

Audio description is available

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Accessible car parking is available

There are designated drop-off points

There is accessible public transport to the venue

The event includes the use of loud noises, fireworks or strobe lighting

Quiet rooms, marquees or spaces are available