ATIC Accessibility

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Overview

General

Tour/Transport

Business Overview

The business has the following products/services available

Tour/Transport

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

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Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

Emergency and evacuation procedures are explained on arrival

There are visual device/s to alert occupants to evacuate.

Exit signs are clear and easy to see

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
This is establshed at time of booking confirmation

The procedure for assisting guests who need assisted rescue is:
Guests who need require assistance will be escorted by a carer.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our business offers the following alternative communication methods

Plain English

Staff available to assist

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
any specific requirements for service animals will be discussed and arranged with guests at time of booking

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

Information and maps are available in written form

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
we have airconditioned seating and refreshments available, and ensure there will be no long wait times or if so, that the guests are advised in advance.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

Kerb ramps are in place where a pavement or walkway needs to be crossed

Displays, exhibits, commentary and live performances

For displays, exhibits, commentary and live performances the following amenities are in place

Seating

Wheelchair accessible spaces/seating

External Paths

External paths of travel

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Any paths having steps are clearly identified as non-wheelchair accessible

Step free routes clearly signed

Guides

Use of clear/simple English

Correct pronunciation for lip readers

There is a audio description of surroundings

Image(s)

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In addition, the following further information can assist guests:

We can assist carers if requested to transition guests from wheelchairs into their seat in the helicopter. We will always discuss any queries in relation to this in advance of booking confirmation.