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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Picture Boards Image(s)
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Mindful in Nature_Logo_CMYK LR
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://mindfulforestbathing.com.au/wp-content/uploads/Accessibility-PDF-1.pdf
Our business offers the following alternative communication methods
Plain English
Magnifiers
There are Picture boards
Picture Boards Image(s)
Picture Boards and Alternative Communication
Yes, we use visual communication tools - Ie a whiteboard, nature journals, natural objects, sensory communication. that provide alternative ways of Commnication i.e. pictures, words or numbers.
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Mindful in Nature strives to offer a welcoming environment for service animals by ensuring our nature-based workshops and tours are accessible and accommodating. We provide wide paths and rest areas where service animals can comfortably accompany their handlers. Our staff are trained to interact respectfully with service animals, allowing them to participate fully in our activities without disruption. We have clear policies in place to ensure the safety and comfort of service animals throughout their visit, and we welcome feedback to continuously improve our services for all participants, including those with service animals. Please be aware that in some National Parks and natural areas dog baits are present.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Places to sit
In addition, the following further information can assist guests:
To accommodate individuals with fatigue-related disabilities, we provide quiet seating areas for rest while waiting. Although we don’t anticipate long wait times since experiences are scheduled to start at specific times, these spaces ensure comfort and ease for all participants.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests:
Accessibility amenities for disabled car bays vary depending on the location. At the Kings Park location, disabled parking bays are available to ensure easy access for all participants.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
The width of the smallest pathway is:
Varies depending on the trail
outdoor paths
In addition, the following further information can assist guests:
Our paths we use are a combination of sealed and earthen / lawn surfaces. Information on the paths and the suitability of the paths for wheelchairs is provided for each experience.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1400mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
At Mindful in Nature, we endeavor to create experiences where accessible bathroom facilities are available, ensuring comfort and inclusivity for all participants.
Route Planning
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
Alternative Communication
Meeting Point
Resting Areas
Sensory Activities