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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Tour vehicle - doorway always kept clear
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits including stairwells, have bright edges used on the steps.
The business identifies guests who need additional assistance should an emergency occur by:
We usually know in advance, when people book whether there are any additional assistance requirements.
The procedure for assisting guests who need assisted rescue is:
Guide calmly assists guest with exiting the vehicle, with the help of carers if present.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
Service animals have access to the vehicle
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests are picked up from their accommodation at a specific time, access straight on to the tour vehicle.
In addition, the following further information can assist guests:
Guests are given a specific pick up time for their accommodation to reduce wait times.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests:
We do not have a bricks and mortar establishment, therefore do not offer car parking facilities. Guests will be picked up from their accommodation
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests:
During the tour, we can provide a written transcript of the main commentary if required, and requested in advance.
External Paths
External paths of travel
The width of the smallest pathway is:
450mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests:
Tours take place in National Parks, on tracks of different surfaces and terrains.
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests:
There are 2 steps to enter the tour vehicle
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests:
We do not have bricks and mortar facilities. We operate in public spaces including National Parks. There are limited toilet facilities during the tour. There may be accessible toilets that can be used depending on the specific locations visited during the tour.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
Some of our tours have more access to accessible toilet facilities than others. Tours that operate mainly in National Parks have limited facilities.
Lunch stop venues are accessible
Walking Tours
Multi-paced to account for slower walkers
Electronic voice augmentation
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
Bus entry with steps and rails
Walk trail example
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Cape Naturaliste Winery www.capenaturalistevineyard.com.au Wills Domain www.willsdomain.com.au Gabriel Chocolates www.gabrielchocolate.com.au Vasse Virgin www.vassevirgin.com.au
In addition, the following further information can assist guests:
Our Wine & Sights Discovery Tour visits establishments not operated by us.