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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
New KRLT&C Logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
it just is
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
we ask them on arrival
The procedure for assisting guests who need assisted rescue is:
crew will assist them
Communications
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
lay down area
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
access to vessel and setting first
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
3
Route Planning
There is an accessible toilet on-board for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is 460mm above the floor
Accessible Toilet Image(s)
thumbnail_IMG_1980
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Marine craft are wheelchair accessible
Length (cm) 80.
Width (cm) 80.
Height (cm) 120.
Weight (kg) 40.
Image(s)
thumbnail_IMG_1978
thumbnail_IMG_1981
