ATIC Accessibility

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Overview

General

Tour/Transport

Accommodation

Attractions

Common Areas

Food & Drink

Adventure

Events

Business Overview

The business has the following products/services available

Tour/Transport

Accommodation

Attraction

Food and Drink

Adventure

Event

Our business caters for the following disability types:

Blind or low vision

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Staff have undergone disability awareness and training

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Emergency and evacuation procedures are explained on arrival

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://accreditation.qualitytourismaustralia.com/report/AccessReportPublicHtml2/83f86da3-2d0b-4f6a-9ff0-56931b489520

Our website meets WCAG 2.0 accessibility standards

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides the following services for services animals: Nitmiluk National don't have permission for other animals, but allow guide dog

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Picture Board at reception to aid in communication

Large print information sheets and registration forms

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Cicada Lodge

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Menus are available in large print or Braille

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

Public areas

The public areas have the following amenities in place

Seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

We have room for people with disability and there’s no step to get in that room, they can easily get there with our accessible ramp.

Step free routes clearly signed

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Hand rails are fitted

Long ramps (more than 10m) are 1:20 or less

Ramps have a raised edge of at least 100mm

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is N/A mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Route Planning

The tour route includes stops with accessible toilet facilities

Additional Information from the business

In addition, the following further information can assist guests: Not specified

Lunch stop venues are accessible

Sightseeing and photo opportunity stops are step free

Guides

Use of clear/simple English

Correct pronunciation for lip readers

There is a audio description of surroundings

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 1 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

Not specified

Room Amenities

Lower hanging rails are in wardrobes

Televisions are equipped with closed captioning capability

Room phones have volume control

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

Attractions Basics

A park map is available here:

https://cicadalodge.com.au/

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are large print menus

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Nut free

Organic

Vegetarian

Vegan

There are procedures in place to avoid cross-contamination of food products

At Cicada Lodge, the kitchen follows strict procedures to avoid cross-contamination, including:Using color-coded chopping boards and utensils for different food types.Storing raw and cooked foods separately at appropriate temperatures.Cleaning and sanitizing surfaces and equipment between uses.Implementing rigorous staff training on food safety standards.

There is a sample menu available online

Sample menu is available here - Provided on request

Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

Reception, registration desks or ticket offices have a lower counter section

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

Accessible toilets are available at the venue

There is clear signage throughout the venue including accessible routes and accessible facilities

All presentations are captioned

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Food and water is available for guide and service animals

Accessible car parking is available

There are designated drop-off points

Quiet rooms, marquees or spaces are available

In addition, the following further information can assist guests

The lodge does not have a dedicated conference room. If an event is held at the lodge, we will work closely with the organizer to explore accessible solutions on a case-by-case basis.