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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
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ACCOMMODATION
- Room Amenities
- Bathrooms
- Bathroom Image(s)
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FOOD AND DRINK
- Dining Spaces
- Food and Beverage Image(s)
to view the full report.
Overview
General
Tour/Transport
Accommodation
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Fun Over Fifty - RGB
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.funoverfifty.com.au/tour-information/fitness-ratings
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
There is easy to read signage and information (e.g. menus and emergency information)
Signage onboard coaches and in guest itineraries, tour guiding system (hearing device with transmitter and receiver), fits hearing aids also. Legally deaf guests, we provide daily written itinerary.
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
We accept service animals when touring, we stop every 2 hours for toilet break for the animals, work closely with accommodation providers to comply with accessibility requests.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have a swift, pre-arranged check in process with no guest wait times. The host and office staff manage prior to arrival. Tour Host and Coach Captain assist guests where required.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
In addition, the following further information can assist guests:
We are a tour operator and all the above information is not related to our services.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
Hearting loops for live shows and presentations
In addition, the following further information can assist guests:
We provide a tour guide system that has transmitter and receivers that guests wear to improve hearing. we provide a daily script of commentary for legally deaf guests. Our onboard safety messaging on the coaches is closed captions.
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
We do not have pathways on our coaches.
We do not have pathways on our coaches.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests:
Our coaches have the capacity to kneel to the curbside, they have handrails and safety strips on the treads.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests:
This section is not applicable to us an extended coach tour operator.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
There are hearing loops
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
We are not a public transport company. Our tours do not suit those in a wheelchair however those with other mobility impairment such as wheeler walker and walking sticks, can travel on our lower fitness graded tours. Our coach has a kneel facility to lower to the curb for ease of boarding and handrails.
Lunch stop venues are accessible
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
3-coaches_diamond--gold-ext
Bus Lowers to Curb
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
We have over 1000 third-party suppliers as we travel to every state and territory in Australia.
Room Amenities
The accommodation section does not apply to our business as we use 100's of accommodation suppliers. We do not have specific details on every venue.
In addition, the following further information can assist guests:
The accommodation section does not apply to our business as we use 100's of accommodation suppliers. We do not have specific details on every venue.
Bathrooms
The bathrooms have the following facilities/amenities in place
There is The accommodation section does not apply to our business as we use 100's of accommodation suppliers. We do not have specific details on every venue. mm of clear space in front of the toilet
Bathroom Image(s)
3-coaches_diamond--gold-ext
In addition, the following further information can assist guests:
The accommodation section does not apply to our business as we use 100's of accommodation suppliers. We do not have specific details on every venue.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is The accommodation section does not apply to our business as we use 100's of accommodation suppliers. We do not have specific details on every venue. wide
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Our booking form collects specific information regarding special dietary requests, this is provided to our third-party suppliers and our tour host calls ahead the day prior and the day of, to reiterate these special requirements.
Food and Beverage Image(s)
3-coaches_diamond--gold-ext
In addition, the following further information can assist guests:
The dining section does not apply to our business as we use 100's of meal suppliers. We do not have specific details on every venue.