ATIC Accessibility

Please click on the left-hand menu
to view the full report.

Overview

General

Accommodation

Common Areas

Business Overview

The business has the following products/services available

Accommodation

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

Emergency and evacuation procedures are explained on arrival

There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

There are visual device/s to alert occupants to evacuate.

Exit signs are clear and easy to see

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Multiple paths for exit. All roads and pathways are open and accessible for wheelchairs.

Exits and access to exists are greater than 900mm

Exit doors are able to be opened by all occupants

Exits to the emergency evacuation point does not include stairways

The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
All guests are registered on arrival.

The procedure for assisting guests who need assisted rescue is:
The chief warden will arrange actions as necessary, every assisted rescue is unique.

Communications

An accessibility guide is available on the website

https://mandalayresort.com.au/accommodation/accessible-accommodation/

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides the following services for services animals:
Service animals are allowed throughout our resort.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A clipboard to allow check-in/ticket purchase whilst seated

Lighting in the reception area is even and glare free

Information and maps are available in written form

A familiarisation tour

Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

A key to any accessible facilities that are locked

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Accessible bathroom in reception. We very rarely have long wait times, with many reception and ground staff on hand to accommodate guest needs at all times.

Cognitive Impairment Support

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

A space for parents and children on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Even lighting

Seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

All paths are wheelchair accessible.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

Where steps are present are there three steps or less

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Long ramps (more than 10m) are 1:20 or less

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1400mm mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 2 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

The following bed types are available in wheelchair accessible rooms

One double/queen bed/king bed

Two single beds

Note: Floor plan is not up to date for our new Accessible 2 Bedroom Superior Chalet.

Layout of room Image(s)

Accessible cabin

Room Amenities

Lower hanging rails are in wardrobes

Additional Information from the business

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
All guests are registered on arrival and will be accounted for by the chief warden if an evacuation occurs.

Televisions are equipped with closed captioning capability

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

Blocks are available to put under the bed legs

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

Bathroom Image(s)

Accessible Sink

Bathroom 1-1

Toilet

Play Spaces

Level access is provided to play spaces

Ramps provided are at least 25% of elevated sections of the play space

The surface of the play space is of a composite or rubberized material

There wheelchair accessible activities

The play space contains tactile play panels or activities

The space contain colour contrasting elements

Seating is provided in or around the play space

Image(s)

Villa Exterior with playground

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Beach or pool wheelchairs

Unisex change facilities with an accessible toilet

The following accessible entry methods are available to the pools and spas:

Sloped/level entry

Transfer wall

Transfer stairs

Accessible pool stairs (hand rails both sides)

Pool Access Image(s)

Mandalay-October-2021-078

Mandalay-October-2021-197