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Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Through prior communication
The procedure for assisting guests who need assisted rescue is:
Procedures noted through prior communication
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
N/a
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Small group tours. Short drives between venues.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
Car Park and Access amenities
The business has the following Car Park and Access amenities
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Internal Spaces
Clear and unobstructed routes through and between buildings
Seating is available for guests unable to stand for long periods
The width of the smallest corridor is:
N/A
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel
The width of the smallest pathway is:
N/A
There 3 successive steps or less on any path or at any doorway
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
2 x folded
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
Cerge website
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
This list is 40+ venues
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is N/A wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
N/A - we are not a restaurant
Food and Beverage Image(s)
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