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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
SRSP_Logo_FINAL-01
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by: Aviation requirement/plane configuration
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://swanriverseaplanes.com.au/accessibility/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: Service animals are welcomed on aircraft, outdoor shaded areas for service animals available prior to departure.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
We don't have any locked facilities - nearby facilities are public and open
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We have very short wait times for all departures as timings are scheduled. A seating area is available for any unforeseen waits.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
The public transport services available are:
On request
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
All paths are wheelchair accessible
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
In addition, the following further information can assist guests:
We have steps into the aircraft.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Accessible public toilet facilities available at Mends Street mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Route Planning
Route Planning
In addition, the following further information can assist guests:
Accessible toilets are available prior to departure, at public facilities nearby.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
0003-SWANRIVERSEAPLANES-BASEIMAGERY
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
In addition, the following further information can assist guests:
Swan River Seaplanes staff are available for assistance at all times, although currently, access to the aircraft is only possible via stairs. We are actively collaborating to develop innovative equipment that will eliminate accessibility barriers. We kindly ask for your patience as we work towards creating the necessary equipment to ensure equal participation.