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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
- Bedrooms
- Bathrooms
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ATTRACTIONS
- Zoos and Wildlife Parks
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COMMON AREAS
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Visitor Books and we can use a microphone in the vehicle or blue tooth ear set for those hard of hearing.
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
If a service animal is required, we advise National Parks and hotel location of the animal and seek confirmation that this is allowed. In accommodation we are required to follow their rules and regulations. In National Parks a service animal must stay on-lead and restrained at all times, and not left alone, or in a car etc. We carry bags for their faeces as required to ensure we clean up after ourselves and a dog bowl for water.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have priority check ins at each accommodation location. Our guide stays with guests with guests as required, and/or if required we would insist on the guest having a carer with them if necessary - that is, if the impairment for that person required this as per their daily life - we expect that this care continues whilst on tour with us.
In addition, the following further information can assist guests
We request on any booking for information in regards to medical requirements considering the remote naure of our tours, fitness and general impairments that the guests/carer/family need to disclose. Our terms and conditions state that it is their responsibility to answer these questions honestly for the health and safety of our guests. We reserve the right to cancel a tour wth no notice and no refund if this information is not disclosed at the time of booking - ie : it becomes apparent on tour that a person has a dissability or impairment that we cannot or do not know how to manage.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Guests are never left alone if they cannot be alone - Most of the questions above are not relevant due to the fact that we have no facilities ourselves, and we manage our guests through assorted locations on tour, guiding them as required to their needs, through walkways, carparks, hotels and nature. We will assist arm in arm and ensure they feel secure at all times, in/out of the vehicle - throughout touring.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
We have a microphone system in the car and buses that we use, as well as a blue tooth hearing device that people can use if required. We have a simple printed version of our commentaries which are both used for guests and training if new staff were to join the business.
External Paths
External paths of travel
Pathways are wider than 900mm
Tours are in nature - we cant control this, however we can chose the best route (walk way) that suits the guests impairment.
There are some pathways specifically designed for wheelchairs - we have used them as required. Pathways that are not designed for wheelchairs are not utilised.
In addition, the following further information can assist guests
Whilst we assess the guest ans their abilities on a case by case basis, it would be very unlikey that we would run a tour with one person with any form of physical impairment with no assistance. Guests who are autistic or have some intellectual disability would be assessed prior to ensure that the experience would be right for them - with discussions with their carer's of family members, if they were to tour alone.
Steps
Steps
In addition, the following further information can assist guests
The car has sidesteps, and we have a further step available for between the ground and the car. The extra step is orange. We are assisting with any guest with impairment at all times when entering and exiting the vehicle.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We dont have our own premises. We will always assist where required, direct carers or partners to appropriate facilities, and assist where required to do so.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
We have access to rent a minibus with a wheel chair access vehicles have wheelchair lifts or ramps
We have access to low floor buses if required and a fold out ramp. vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
two
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Itineraries are custom designed to ensure there is adequate toilet stops and easy access into disabled locations through the day. Itinerary's are carefully design to accommodate any adversity as required on a case by case basis
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The accommodation provider used for overnight stops has been independently verified as accessible, please contact us for further information
The total number of wheelchair passengers that can be catered for at overnight stops are:
two per vehicle (hired)
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Electronic voice augmentation
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Marine craft are wheelchair accessible
Length (cm) 125.
Width (cm) 75.
Height (cm) 75.
Weight (kg) 45kg.
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Crocodile Hotel kakadutourism.com Cooinda Resort kakadutourism.com Wildlands Wetland Cruises wildlands.com.au Spectacular Jumping Crocs jumpingcrocodile.com.au Kakadu Air kakaduair.com.au Hideaway Litchfield hideawaylitchfield.com.au Nitmiluk Tours nitmiluktours.com.au Katherine Outback Experience katherineoutbackexperience.com.au Museum and Art Gallery of the NT magnt.net.au Darwin Waterfront darwinwaterfront.gov.nt.au
In addition, the following further information can assist guests
We endeavour to assist all guests and go out of our way to ensure that regardless of disability, adversity, injury whether be physical, intellectual or cognitive to ensure the safety and confidence of security for all, with patience and non-judgement.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are At accommodation we frequent we always ensure there are appropriate facilities available. Have answered based on what I see/know about accommodation where we stay. rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Bathrooms
The bathrooms have the following facilities/amenities in place
A door is fitted to the showers with an outward swing at minimum width of 900 mm
Zoos and Wildlife Parks
Additional Information from the business
Guide and service animals should observe the following rules:
Notification to National Parks is required - Requirements ensure that service animals and kept under control at all times.
A secure area with shade and water for service dogs is available
Parks and gardens
Accessible toilets
Seats are provided at regular intervals
Direction signage contains distances
Accessible picnic tables
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is n/a wide
There is an accessible toilet close by that is open during our business hours
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
If our activity partners are accredited and able to provide activities for our disabled guests , we will offer this to them. We do not offer these activities our selves.
The equipment utilised to make the activities available are:
n/a
The following limitations apply to participation, including those activities that are not available to people with a disability:
Subject to the activity type, people could drown, or if they cannot hear or see properly, many adventure activities will be too dangerous. We offer and have conversations to assess if activities are appropriate with a carer assisting etc such as a swim, or visiting animals etc.
In addition, the following further information can assist guests
NTDG will assess and discuss your interests, requirements and liabilities and help you decide what is able to be achieved. NTDG reserve the right to cancel or deny certain activities if they exceed the scope of our duty of care.