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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Limited mobility
Food allergies or intolerances
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
By having internal processes that the team are trained up on. Actioned before and during journey.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
n/a
The procedure for assisting guests who need assisted rescue is:
n/a
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Transport services
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We give priority check-in to people with disability
In addition, the following further information can assist guests
We are basing our answers on ariport arrival
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
Public areas
The public areas have the following amenities in place
Seating
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
We've based our answers on customers arriving at LEA and coming to our ticket booth to book transfers
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
We've based our answers at customers arriving at LEA and coming to our ticket booth to book transfers
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Zero
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Our new Cape Range Discovery Tour stop locations: Charles Knife Gorge Lookout, Bundegi or Hunters Beach, Vlamingh Head Lighthouse and Mildura Wreck . Other stops include or may include: LEA Airport: Milyering Centre: https://exploreparks.dbca.wa.gov.au/site/milyering-discovery-centre Ningaloo Visitor Centre: https://www.ningaloocentre.com.au/ Adrift Cafe: https://www.adriftcafe.com.au/ Whalers Restaurant: https://www.whalersrestaurant.com.au/ Local accommodations or resorts such as Mantarays Beach Resort: https://www.mantaraysningalooresort.com.au/ Blue Lips cafe: https://www.bluelips.com.au/