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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
New Leaf Connect Logo 2
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Doors of vehicles are not restricted by items for clear access.
Exits and access to exists are greater than 900mm
The business identifies guests who need additional assistance should an emergency occur by:
Guests are identified during the booking process.
The procedure for assisting guests who need assisted rescue is:
Assistance requirements are assessed at the time of booking.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service animals are allowed to travel in the vehicles and attend tours as required.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Itineraries are paced to suit the needs of the individual guests.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
Kerb ramps are in place where a pavement or walkway needs to be crossed
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Public accessible toilets are accessed while on tours. mm of clear space in front of the toilet
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
Ramps can be accessed on request. vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
1 - A wheelchair accessible vehicle can be supplied upon request.
There are hearing loops
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
With notice, itineraries that are not already planned with accessible toilet access can be modified to do so. With our partners, ATLAS (Access to Leisure And Sport) equipment and aids can be provided upon request.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
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12 seater side door access (2)
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12 seater side door access (3)
12 seater side door access
22 Seater Bus - aisle access
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22 Seater Bus - side door access (2)
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22 Seater Bus - side door access (3)
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22 Seater Bus - side door access (4)
22 Seater Bus - side door access
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8 Seater vehicle side access (2)
8 Seater vehicle side access - adjustable seats
8 Seater vehicle side access
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Old Police Station Museum - irwinhistory.com.au Illegal Tender Distilling Co - https://www.illegaltenderrumco.com/ Southerlys Harbourview Bar and Restaurant - https://www.southerlystav.com/ The Hampton Gallery - https://www.facebook.com/p/The-Hampton-Gallery-100057183290891/
In addition, the following further information can assist guests:
A wheel chair accessible bus can be hired, as well as various mobility aids such as bushwalking wheelchairs and attachments, gophers, walking frames etc if required.