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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Pictorial Menu Image(s)
- Picture Boards Image(s)
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
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ACCOMMODATION
- Bedrooms
- Layout of room Image(s)
- Room Amenities
- Bathrooms
- Bathroom Image(s)
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COMMON AREAS
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
It is maintained daily
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Pre-arrival we identify if guests have any assistance needs through our confirmation email.
The procedure for assisting guests who need assisted rescue is:
The onsite manager is the safety warden to escort guests in case of emergency
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://narrowsescape.com.au/accessibility/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
NA
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Pictorial Menu Image(s)
Pictorial Communication Board
There are Picture boards
Picture Boards Image(s)
Pictorial menu for accessibility
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animal are welcome to reside in the cottages
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Paperword is completed prior to arrival
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have pre-arrival check-in and only 8 villas. There are chairs in reception if guests need to wait to be assisted.
In addition, the following further information can assist guests:
We have partnered with Cerge so there is detailed information about our accessibility available on our website for guests with accessibility needs who are considering booking accommodation.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests:
The car park doesn't have any barriers
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
In addition, the following further information can assist guests:
We are adults only so we don't cater for children on the autism spectrum.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
Guests can select our accessible villa or one with no steps if they have accessibility needs
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
The following bed types are available in wheelchair accessible rooms
One double/queen bed/king bed
Two single beds
Layout of room Image(s)
Accesibility photo
Room Amenities
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests:
We don't have phones in the villas.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Bathroom Image(s)
Screenshot 2026-07-09 111921