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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
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ADVENTURE ACTIVITIES
- Adventure activities
- Adventure Activity Image(s)
to view the full report.
Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
PembertonDiscoveryToursRound
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
small group tours
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits that include stairways have emergency stair travel devices available.
Exits including stairwells, have bright edges used on the steps.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
At booking, usually by phone.
The procedure for assisting guests who need assisted rescue is:
Usually guests travel with a carer
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.pembertondiscoverytours.com.au/post/accessibility-is-important-to-us
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Email, Ipad
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
There will be room on the floor next to the passenger. Case by Case situation.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
no locked facilities - our guides are with the guests the whole time
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
In addition, the following further information can assist guests:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests:
The information here is for the Crossings Bakery - our meeting spot for our tours
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests:
This is the Crossings Bakery - our meeting spot
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests:
This is for the Crossings Bakery - our meeting spot (not compulsory as you can wait in your vehicle)
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
National Park
National Park - bush trails
In addition, the following further information can assist guests:
All our walking / outside vehicle activity is considered optional.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
Steps to climb into the vehicles
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests:
There is adult changing facilities just next to our departure point.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
3
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
Arkana in flowers2
In addition, the following further information can assist guests:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
All activities however in a case by case situation - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.
The equipment utilised to make the activities available are:
Accessible seats - these include the front and side passenger seats with hand rails.
Language and photos (visual aid)
Time - most of our adventure is offroad so our guests really appreciate a guided journey through the landscapes
The following limitations apply to participation, including those activities that are not available to people with a disability:
No wheelchair friendly pathways; so previous guests have enjoyed sitting and enjoying the view. Offroad wheelchairs are able to access these areas however do need to be booked in as an additional vehicle maybe required to carry them.
Adventure Activity Image(s)
TA_NECI_WA_PembertonDiscovery_240322 SENG6391
In addition, the following further information can assist guests:
All accessibility bookings are done case by case - as a small tour operator with a maximum of 13 passengers, the guests are asked prior to arrival to ensure we can cater to any requirements.