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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit signs have raised lettering or braille
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Staff run floor checks regularly to check fire exits
Exit doors are able to be opened by all occupants
Exits including stairwells, have bright edges used on the steps.
The business identifies guests who need additional assistance should an emergency occur by:
A notice board is kept in the front office which is updated daily as guests who require additional assistance check-in/out of the hotel.
The procedure for assisting guests who need assisted rescue is:
If you have guests who are obviously unable to evacuate safely it will be necessary to do the following: 1) Advise the Chief Warden of the situation using WIP phone for further instruction 2) After the remaining guests have evacuated the floor, assist the person close to the fire stairs as directed by the Chief Warden 3) Should there be a need to enter the fire stairs with a disabled person, advise the Chief Warden and position the person in the corner of the small landing so that others can safely pass.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have multiple chairs and couches in our lobby for guests to sit comfortably when waiting for check-in.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
The lifts have the following amenities in place
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
No paths with steps
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 3 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
1 King Standard Accessible Room
1 King Bed Standard Accessible - alarms
Room Amenities
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The width of the door is 800mm.
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Accessible bathroom
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low sodium
Nut free
Additive free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
To avoid cross contamination of food products, we follow strict food safety procedures including:Using seperate cutting boards and utensils for raw and cooked foodsStoring raw meats below ready-to-eat items in refrigerationsEnsuring all staff wash hands thoroughly and regularly, especially between handing different food typesCleaning and sanitising all surfaces and equipment after each useLabelling and dating all food items to maintain proper rotation and storage practices
There is a sample menu available online
Sample menu is available here -
https://perth.holidayinn.com/dine/in-room-dining/