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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
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ACCOMMODATION
- Bedrooms
- Layout of room Image(s)
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FOOD AND DRINK
- Dining Spaces
- Food and Beverage Image(s)
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Overview
General
Tour/Transport
Accommodation
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
tour-mono copy
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: customers must be seated unless entering/exiting vehicle
Exits and access to exists are greater than 900mm
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: the customer will inform the staff
The procedure for assisting guests who need assisted rescue is: NA
Communications
Our business offers the following alternative communication methods
Plain English
In Person Communications
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals: NA
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
customer service fill out bookings and forms not the customer
Information and maps are available in written form
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seating provided for entire duration of travel and transport, most stops/attractions have seating/ramps/rails/etc.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Internal Spaces
Interior walls are matte or low sheen
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
2 vehicles have wheelchair lifts or ramps
2 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 2
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Lunch stop venues are accessible
Overnight Stops
A total of 2 wheelchair passengers can be catered for overnight stops
Walking Tours
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Image(s)
apt bus wrap
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
The Lane on Rottnest Cafe (https://www.rottnestisland.com/see-do/eat-drink/the-lane) The Lobster shack (https://www.lobstershack.com.au/) Caversham Wildlife Park (https://www.cavershamwildlife.com.au/)
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 0 rooms available to guests who use a wheelchair
Must be arranged by guest with the accommodation provider as it is provided externally
Layout of room Image(s)
not applicable
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is NA wide
There are procedures in place to avoid cross-contamination of food products
External provider
Food and Beverage Image(s)
not applicable
In addition, the following further information can assist guests:
Food and drink services are provided by external vendors, cafes and restaurants