ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Business Overview

The business has the following products/services available

Accommodation

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our website supports Screen Readers

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Emergency and evacuation procedures are explained on arrival

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://www.thecovetasmania.com/accesibility-statement

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Magnifiers

We encourage guests with a disability to advise if there is anything staff can do for them. Most phone and ask questions prior to booking. We find that the guest with a disability can find solutions to any barriers/challenges during discussions. We would like to get badges for different disabilities that our site complies with.

There is easy to read signage and information (e.g. menus and emergency information)

There is a Pictorial menu

There are Picture boards

Introduction cards, google nest, community request cards

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals: We ensure the guest and their service animal are accommodated any requests for items needed for service animals are provided. We are in a conservation area and sensitive ecological environment, however we work with guests prior to their arrival so there is a good understanding of the site.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A lower counter at reception/ticket office

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Picture Board at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

We were informed that we do not have competing noises so a hearing loop was not required. Reception is quiet and allows for individual guest check-in. Staff ask questions and complete forms for guests if required. Forms are completed on the counter top with guests seated. Advice from company that sell hearing loops, when we explained our reception are said they would not be necessary.

Information and maps are available in written form

A familiarisation tour

We do not lock any facilities in The Alexander Centre and this includes our disabilty bathroom in the centre. Guests do get keys to their room.

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Our check in procedure is quick and efficient and we ensure guests are not waiting for more than a few minutes.

In addition, the following further information can assist guests:

Guests are given clear instructions on parking (including private disabled room parking and guest car park disabled parking. Signage is also clear.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance

The 'social script' is available in word and other editable formats

Quiet periods or early opening times for people on the Autism Spectrum

A space for parents and children on the Autism Spectrum

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

We do not have passenger train service nor trams, however do have buses and these are not close by, but stops available for guests who wish to access transport.

Kerb ramps are in place where a pavement or walkway needs to be crossed

In addition, the following further information can assist guests:

All guests come to Reception to check-in. Disabled parking is provided at the ramp to Reception. We have developed a document that we can send to guests with photos and explanations of the various access areas and rooms, bathrooms and communal areas.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests:

Transition mats are at all doors for accessibility.

In addition, the following further information can assist guests:

We do not have any lifts on site - all buildings are single story.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Menus are available in large print or Braille

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

In addition, the following further information can assist guests:

We do not have a restaurant at this stage. Our breakfast menus do have pictorial menu. We are an Adults Only property, thus do not have children on site. We provide Therapy Pods for adults who may need them.

Public areas

The public areas have the following amenities in place

Display units, Televisions, Video displays etc. are open captioned

Even lighting

Seating

In addition, the following further information can assist guests:

We do not have a barrier in reception and spoke to Hearing Loop company and were advised hearing loops are not needed

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Paths or slopes longer than 15 metres have resting places or seats

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Any paths having steps are clearly identified as non-wheelchair accessible

In addition, the following further information can assist guests:

We can send guests with mobility needs our document with pictures of access and information about the site and access. We have a variety of different accommodation - with ramp access, with two small steps, with three small steps.

Steps

Steps have the following amenities are in place

There are steps.

Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)

All steps or staircases have enclosed risers

The underside of all staircases are enclosed or protected to a height of at least 2 metres

Handrails fitted to all open sets of steps

Handrails extend 300mm beyond the top and bottom step

Where steps are present are there three steps or less

In addition, the following further information can assist guests:

Some of our units have two or three steps, however we have at least four room types with ramp access and The Alexander Centre has ramp access at entry and courtyard exit.

Ramps

Ramps have the following amenities are in place

There are ramps.

All fixed ramps are 1:14 or less

Hand rails are fitted

Long ramps (more than 10m) are 1:20 or less

Ramps have a raised edge of at least 100mm

In addition, the following further information can assist guests:

Our ramps are all less than three metres long and wide with very little elevation from ground to deck/path/courtyard level.

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 2 metres mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

In addition, the following further information can assist guests:

Our disability bathrooms are compliant and have all the necessary spaces, grab rails, shower seat and vanity access for those with mobility needs.

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 4 from our total of 13 rooms rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

The following bed types are available in wheelchair accessible rooms

One double/queen bed/king bed

We can also put single rollaway beds into 8 of our rooms if needed.

Layout of room Image(s)

hs floor

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Room Amenities

The robes have shelves as well as rails. Some rooms have a pull out hanger rail and all rooms have hooks.

Visual alarm is fitted to the room

Televisions are equipped with closed captioning capability

Vibrating alarm clocks

Room phones are hearing loop compatible

Room phones have volume control

Room phones have a visual ringing indicator

Room phones are capable of sending and receiving an SMS

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

In addition, the following further information can assist guests:

We do not have phones in rooms. I did not have the option of putting N/A .Some rooms have lower beds, however accessible rooms all have higher beds suitable for access. Robe doors are soft close sliding doors with no handles

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

Bathroom Image(s)

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IMG_1283

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In addition, the following further information can assist guests:

Wardrobe doors are sliders. We have a variety of accessible and non accessible rooms and bathrooms, however we do cater for people with a disability with an option of room types. All showers are walk in.