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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Information booklet outline content covered in the commentary provided by our staff.
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
We are unable to host service animals on board due to food safety and hygiene practices. We must also ensure walkways are free in the event of an emergency evacuation.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We provide 2-3 bus services for transfers in our business to ensure no guest is waiting too long between boat and bus transfers. Cushioned seating on the vessel is also available on the bottom deck whilst guests are waiting to disembark. Should there be any concerns with fatigue, priority vehicle transfers are also provided by reception staff.
In addition, the following further information can assist guests
We offer the use of an amphibious transfer vessel for guests to access our tours. This vessel caters to many physical requirements.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Once on board our vessel we have a speaker system for our guests to hear the commentary provided by staff.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
We provide an information folder outlining the details of the tour commentary. This is available to guests and includes photographs and illustrations.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
We board from the beach.
We board from the beach.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
We have a ladder that is used by our customers to access the top level of the boat.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We have a toilet on board that isn't accessible to wheel chair.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Nil vehicles have wheelchair lifts or ramps
Nil vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Nil
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
A standard sized toilet is available on board that requires passengers to take a small step into.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
An aisle chair of other means of boarding
Additional Information from the business
Sealegs an amphibious vessel is provided to passengers to transfer guests onto main vessel.
The sealegs lowers down onto the beach which provides easier access for guests with low mobility.
Accessibility is tide dependent
Boat
sealegs
sealegs heading into water
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
As part of our courtesy bus service, we collect guests from various resorts and accommodation in Broome.