The business has the following products/services available
Tour/Transport
Accommodation
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The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: Farmstay has a number of easy access departure points
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by: It doesnt
The procedure for assisting guests who need assisted rescue is: Personal assistance
The business provides the following services for services animals: No pets but would consider for service animals
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: I dont have any - I am a Farmstay and I operate this property by myself - I am present when guests arrive.
In addition, the following further information can assist guests:
Set of House Rules
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
The business has the following Car Park and Access amenities
Designated disabled parking bays
The business has the following amenities/systems in place for entry
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests:
Yes slight height as you enter the main entrance >13mm
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
The public areas have the following amenities in place
Even lighting
In addition, the following further information can assist guests:
No public areas - I am not a hotel but a Farmstay and I have plenty of seating arrangements
External paths of travel have the following amenities are in place
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests:
I have steps leading from the carport to the main door
Steps have the following amenities are in place
There are steps.
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
I have small steps inside the house but only around 5-10mm
In addition, the following further information can assist guests:
I a farmstay so not open to the Public at any time
The tour/transport services have the following facilities/amenities in place
Busses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: None
Route Planning
The tour route includes stops with accessible toilet facilities
In addition, the following further information can assist guests:
I hire 12 and 25 seater buses and they do not accessible toilets
Lunch stop venues are accessible
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
A total of None wheelchair passengers can be catered for overnight stops
Walking Tours
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
The Grange N - February 2020
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
In addition, the following further information can assist guests:
I dont have a photo of the hire MV's so have loaded my own 4WDV - which I do not use for tours
Visual alarm is fitted to the room
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
In addition, the following further information can assist guests:
I use an eco product
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
The width of the door is 700mm.
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 450mm.
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
A door is fitted to the shower
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The Grange M - February 2020
In addition, the following further information can assist guests:
Dont have handrails and dont have a seat in the shower
The following parks and gardens amenities are available
Seats are provided at regular intervals
The park or garden contains sensory experiences
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Native garden (3)
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
Our business caters for the following dietary requirements
Organic
Vegetarian
There are procedures in place to avoid cross-contamination of food products
There is a sample menu available online
Sample menu is available here - https://static1.squarespace.com/static/5e00545be7d30700bb8597bd/t/656e7283a830142b9b74f15e/1701737094646/The+Grange+on+Kalgan+-+Breakfast+Menu+November+2023.pdf
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In addition, the following further information can assist guests:
I have a menu for my premium guests but most guests use the large family room in the 2 photos above