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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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Overview
General
Business Overview
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by: The operations manual, which is provided to event organisers to help plan and deliver their event at MCEC, contains specific instruction to keep access to fire emergency exits, hydrants, electrical cupboards, air returns and sensors at all times. A final inspection is carried out by the MCEC Operations Manager prior to the event opening to ensure all safety requirement are being met, including ensuring emergency exists are clear and accessible.
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
Exits including stairwells, have bright edges used on the steps.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.mcec.com.au/plan-your-visit#accessibility
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Braille Displays
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Hearing loop in all event spaces
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: We offer a grassed area with shade, outside our venue. Water is provided as requested The area is not secure, however arrangements could be made for that at the customers request.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Hearing loop fitted to the reception area
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
MCEC are not responsible for the sale of any tickets, this is the responsibility of the customer organising the event
Information and maps are available in written form
A facility map and information is available in Braille
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We can support an event organiser to offer extra seating and quiet spaces. The event organiser is responsible for ticketing and would need to arrange any priority queuing options. Our security personnel can support any requests for priority lines.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
We have two customer service desks plus team members throughout the building which can direct people to public transport.
Kerb ramps are in place where a pavement or walkway needs to be crossed
An intercom system is available at the entrance of car park
Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures
In addition, the following further information can assist guests:
All automatic pay machines are installed in accordance with all Australian law & Australian standards. This takes into account the card slot, coin slot, cash slot and "help button" heights, visibility, audibility and dimensions.
Public areas
The public areas have the following amenities in place
Hearing loop symbols are displayed
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Differs depending on which toilet is used, the minimum clear space is 1500mm. mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests:
The Changing Place facility is on the ground floor, centrally located near the customer service desk. Accessible bathrooms are also located throughout the building.