ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Event

Our business caters for the following disability types:

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Emergency and evacuation procedures are explained on arrival

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://accreditation.qualitytourismaustralia.com/report/AccessReportPublicHtml2/070318d1-cb96-4587-9ce7-febd3a69b292

Our website meets WCAG 2.0 accessibility standards

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Permitted on site

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.

A lower counter at reception/ticket office

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

This can be easily provided at time of printing

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Pre arrival calls are made the day before arrival to ensure we have all guests information and payments, this ensures the wait time is short.
Access to the sports lounge from the reception area which is airconditioned and with seating.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Quiet periods or early opening times for people on the Autism Spectrum

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Menus are available in large print or Braille

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Even lighting

Seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

Any paths having steps are clearly identified as non-wheelchair accessible

Step free routes clearly signed

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 2 metres mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

There is a registered changing places facility

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 1 cabin 2 motel rooms rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

Not specified

Special Access Cabin exterior

Special Access Cabin Kitchen

Special Access cabin bathroom

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Room Amenities

Lower hanging rails are in wardrobes

Televisions are equipped with closed captioning capability

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

There is at least 130mm clearance under the bed

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

A door is fitted to the shower

A door is fitted to the showers with an outward swing at minimum width of 900 mm

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Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

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In addition, the following further information can assist guests

The resort features a flat layout, with all public areas being step-free and fully accessible, with the exception of the swimming pool area.

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are areas of full lighting

There are large print menus

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Additive free

Organic

Vegetarian

Vegan

Kosher

Halal

There are procedures in place to avoid cross-contamination of food products

Additional food prep areas and equipment

There is a sample menu available online

Sample menu is available here -
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Terrace 3

Main Bar Lights

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Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

Reception, registration desks or ticket offices have a lower counter section

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

All stage areas including speaker platforms are accessible

A low height lectern is available

Accessible toilets are available at the venue

There is clear signage throughout the venue including accessible routes and accessible facilities

Wheelchair designated seating is provided

We cater for a range of seating and viewing options

We cater for varying group sizes

All presentations are captioned

Live captioning is provided

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Food and water is available for guide and service animals

Accessible car parking is available

There are designated drop-off points

There is accessible public transport to the venue

Accessible public transport is detailed in the event information

There is an event map available

The event map shows accessible facilities

A step free route is shown

Quiet rooms, marquees or spaces are available

In addition, the following further information can assist guests

All event bookings are managed via email, with details and contact information available on our website.All resort venues are located within close proximity to each other, so transport between venues is not required. However, assistance can be provided by our friendly team if needed.Please note, we only provide water for guide and service animals.A public bus stop is conveniently located right in front of our main entrance, and all buses servicing this route are fully accessible.