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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ATTRACTIONS
- Zoos and Wildlife Parks
- Amusement Rides
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COMMON AREAS
- Play Spaces
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Our main doors remain open at all times. Our vessel emergency procedures are conveyed at the beginning of each tour, and emergency assembly points are signed, and always clear and accessible.
Exits and access to exists are greater than 900mm
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Beach Wheelchairs for Penguin Island are booked in advance, alerting our team of the requirement for assistance. We do not have any other form of identifying passengers requiring assistance prior to arrival. Once passengers are ready to board, our Master and Crew are able to identify anyone with physical limitations, and will approach these passengers to discuss any concerns.
The procedure for assisting guests who need assisted rescue is:
Master and Crew are trained to identify passengers with physical limitations on each tour, and discuss personally any concerns these passengers may have in the event of an emergency.
Guide Dog and Service Animals
The business provides the following services for services animals:
Service animals are welcome at Pengos Cafe - we are pet friendly. With plenty of outdoor, grassed spaces for service animals to rest. Water bowls are provided for all pets visiting the Cafe and the Penguin Island Visitor Centre. Service animals are also welcome to travel on the Ferry to Penguin Island and on the daily Shoalwater Marine Tours
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
Lighting in the reception area is even and glare free
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Adjacent Cafe offers seating. There is also a lounge offered as a seating area.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Tableware/glassware contrast with the table surface or table cloth
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
no steps
no steps
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Public Toilets are the responsibility of the City of Rockingham - Not the Penguin Island Visitor Centre. If you have feedback in regards to the current amenities, please reach out to the relevant contact via the council website.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
No wheelchair lift is available. Perth Wildlife Encounters have 2 accessible vessels for Shoalwater Island Marine Park tours and trips to Penguin Island. Gangway width can accommodate standard wheelchairs - up to 700mm wide. vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
2 on each vessel
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Accessible toilets are available at the Penguin Island Visitor Centre. These are public toilets and operated and serviced by the City of Rockingham.
The Department of Biodiversity, Conservation and Attractions provide accessible toilets on Penguin Island.
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Marine craft are wheelchair accessible
Length (cm) 95cm.
Width (cm) 69cm.
Height (cm) Standard heights are ok.
Weight (kg) 27kg.
Accessibility is tide dependent
In addition, the following further information can assist guests
A Beach Wheelchair Hire for use on Penguin Island is available by completing a hire form prior to arrival. As the island has limited storage space, there is only one wheelchair available at the Ranger's station. The City of Rockingham and the Department of Biodiversity, Conservations and Attractions are responsible for the management and provision of Beach Wheelchairs. Mersey Point Jetty has two points of departure to accommodate low tides. If we are unable to board a wheelchair and we know in advance we are expecting a wheelchair booking, our team will do all we can to contact our guest to advise. Penguin Island now have fully accessible boardwalks when arriving at the island. There are accessible toilets at Pengos Cafe, these bathrooms are serviced by the City of Rockingham.
Zoos and Wildlife Parks
Guide and service dogs are welcome
Additional Information from the business
Guide and service animals should observe the following rules:
Service Animals are permitted on board our vessels - Penguin Express and Queanbeyan. Service animals are also permitted on Penguin Island under DBCA regulations
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
We have an audio safety message which plays on the departure of vessels.
Seating is provided at regular intervals
In addition, the following further information can assist guests
There are no enclosures for wildlife, all animals are encountered in their natural habitat. No avaries / enCLosures and no "airlock areas"
Amusement Rides
Penguin Island Visitor Centre - Gift Shop.pdf
In addition, the following further information can assist guests
Penguin Island walk ways are controlled by DBCA. Currently we are unable to access the island and do not have photos of the accessible boardwalks.
Play Spaces
Level access is provided to play spaces
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
In addition, the following further information can assist guests
Play area is an outdoor sand pit provided and maintained by the City of Rockingham. It is not accessible for wheelchairs.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
Our Cafe is compliant with Food Safety regulations and licenses and audited by the City of Rockingham.
There is a sample menu available online
Sample menu is available here -
https://static1.squarespace.com/static/586b832af5e231abfff552d6/t/6623728cf527b10e2ddb094f/1713599121815/Printable+Menu2.pdf
In addition, the following further information can assist guests
Groups can be catered for on request.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Vessel transfers to Penguin Island.
Dolphin and Sea Lion on water tours.
Using either of our two vessels - Penguin Express or Queanbeyan
The equipment utilised to make the activities available are:
Accessible ramps and accessible spaces available on vessels
The following limitations apply to participation, including those activities that are not available to people with a disability:
2 wheelchairs can easily fit on both vessels