The business has the following products/services available
Tour/Transport
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
An accessibility guide is available on the website
https://downunderdiscoveries.au/accessibility/
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Example of Pictorial Menu for a Tour
There are Picture boards
Kwillena Gabi Pool Front
Kwillena Gabi Pool Back
We offer a range of communication aids including; tactile features, guided assistance, visual aids, gestures, and notepads and pens for written communication. We also support the use of speech-to-text apps and live transcription tools like Live Transcribe to enhance accessibility. Our staff is trained in clear speaking and positioning, and we provide pre-tour briefings to ensure all guests are fully informed and comfortable. This content can be provided where the participant specifies the requirement in the booking form or consultation.
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: Service animals are permitted to join the experience however they must stay leashed due to 1080 baiting.
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: For guests with fatigue related to their disability, we ensure that they are not disadvantaged by long wait times through the following measures: Small Group Experiences: Our tours and activities are designed for small groups, ensuring that wait times are minimal and guests receive a more personalized experience. Priority Assistance with Advance Notice: Guests who inform us in advance of their fatigue-related needs will be prioritized where possible, allowing for adjustments such as early access to equipment or a modified check-in process. Comfortable Waiting Areas: While our experiences typically don’t involve long wait times, we ensure that guests have access to shaded areas or seating when needed. Flexible Scheduling: Where feasible, we may offer alternative scheduling options to accommodate guests who require shorter or less physically demanding experiences.
In addition, the following further information can assist guests
We encourage guests with specific needs to contact us prior to their experience so we can make any necessary arrangements to enhance their comfort. Support persons or carers are welcome to attend with a Companion Card, ensuring guests receive any additional assistance they may require. Our team is trained to provide inclusive and respectful support, ensuring all guests feel comfortable and accommodated throughout their experience.
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
We strive to ensure that all guests have a smooth and accessible experience from arrival to departure. Below is key information regarding car parking and access amenities: Car Parking Accessible Parking Bays: Designated accessible parking spaces are available at our primary locations, ensuring convenient access for guests with disabilities. Proximity to Meeting Points: Parking is located as close as possible to our tour start points to minimize travel distance. Drop-Off Zones: Where accessible parking is limited, guests can use designated drop-off zones for easier access before parking. Access Amenities Toilets: Accessible toilet facilities are available at most starting locations for our tours and activities. Guests are encouraged to check with us in advance regarding specific sites. Pathways & Terrain: Walking tours use well-maintained paths, though some trails may include uneven terrain. Please check specific tour details for accessibility. Kayaking locations have accessible entry points, and tandem kayaks can accommodate support persons if needed. Seating Areas: Shaded seating is available at key locations for rest before and after activities. If you have specific access requirements, please contact us in advance so we can assist with arrangements for your comfort and convenience.
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
The width of the smallest pathway is: Some are but on our nature based walking tours most are not and would be advised of this.
They vary depending on experience.
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
In addition, the following further information can assist guests
We aim to ensure that all guests can navigate our locations safely and comfortably. Below is key information regarding external paths at our tour and activity sites: Pathway Accessibility Surface Types: External paths vary by location and may include paved walkways, compacted gravel, wooden boardwalks, and natural trails. Some paths may be uneven or have inclines. Width & Clearance: Most paths provide sufficient width for wheelchairs, mobility scooters, and prams. However, certain trails may have narrow sections or obstacles. Gradient & Slopes: Some paths include slight inclines or declines. If you require assistance navigating slopes, please inform our team in advance. Signage & Wayfinding Clear Signage: Paths are marked with directional signage where applicable, making it easier for guests with low vision or cognitive disabilities to navigate. Tactile Indicators: While not all locations have tactile paving, we provide guidance and support upon request. Rest Points & SeatingShaded Rest Areas: Seating is available at various points along walkways and near tour starting areas to accommodate guests who need breaks. Handrails & Support: Some paths have handrails or barriers for additional stability, particularly near water or elevated areas. Guest Support & Assistance If you require assistance navigating external paths, please let us know in advance so we can provide guidance, alternative routes, or arrange additional support where possible.
Steps have the following amenities are in place
In addition, the following further information can assist guests
We strive to make our experiences as accessible as possible, and while most of our meeting points do not involve steps, some experiences may include them. Step Accessibility ConsiderationsMeeting Points: The majority of our meeting locations are step-free. If a specific experience involves steps, this will be clearly communicated before booking. Experience-Specific Steps: Some tours may include stairs, uneven terrain, or natural steps (e.g., rock formations or dunes). Where possible, alternative routes or support will be provided. Handrails & Assistance: Where steps are present, they may have handrails. If you require additional support, please inform us in advance so we can discuss accommodations. Advance CommunicationPre-Booking Information: Any experience that includes steps will be detailed in tour descriptions and communicated before booking. Alternative Options: If steps present a challenge, we will do our best to recommend alternative experiences or provide modifications where feasible. If you have concerns regarding steps on a specific tour, we encourage you to contact us before booking so we can assist with accessibility arrangements.
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Please note we reply on public toilets, which almost always have accessible toilets available. This is well communicated prior to booking. mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
We rely on public toilet facilities at our various meeting points and along our tour routes. In almost all cases, these facilities include accessible toilets. Toilet Accessibility ConsiderationsAccessible Toilets: Most public toilets we utilize have accessible facilities. Adult Change Facilities: While standard accessible toilets are commonly available, adult change facilities with hoists or additional support equipment may not be present at all locations. Tour-Specific Information: Details about available public toilets, including accessibility features, are clearly communicated on each product page. If you have specific needs regarding toilet accessibility or adult change facilities, we encourage you to contact us before booking so we can provide relevant details and assist with planning.
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: Zero
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests: We carefully plan our routes to ensure they are as inclusive as possible while still providing an immersive experience in nature. Route Accessibility Considerations Terrain & Difficulty: Each experience varies in terrain, including paved paths, compacted trails, sand, or water-based routes. Detailed information about the route’s difficulty and surface type is provided on each product page. Step-Free & Mobility-Friendly Options: While many of our experiences are accessible for those with mobility challenges, some may include steps, uneven ground, or beach walking. These details are communicated before booking. Alternative Routes & Assistance: Where possible, we offer alternative access points or adjusted routes to accommodate different mobility levels. If additional assistance is required, we encourage guests to notify us in advance. Rest Points & Fatigue Considerations: Our routes are designed with regular rest points. If guests have concerns about fatigue, we recommend contacting us before booking so we can discuss suitable options. We are committed to making our experiences as accessible as possible and encourage open communication regarding any specific requirements or concerns.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Overnight Stops
A total of As our vehicles are not setup for wheelchairs this is not applicable. wheelchair passengers can be catered for overnight stops
Walking Tours
Multi-paced to account for slower walkers
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
An aisle chair of other means of boarding
Additional Information from the business
Our guides are currently undergoing training in accessible kayaking through the Sports for All Program, ensuring they are equipped to assist guests with disabilities. Additionally, we have access to one of the few accessible kayak launch sites in Western Australia, located in Mandurah, with a second site in development. This allows for safer and more supported boarding for those requiring assistance. While we do not currently provide an aisle chair or specialized boarding equipment on-site, assistance is available upon request. We strongly encourage guests to contact us prior to booking so we can discuss individual needs and ensure the best possible experience.
Alll Abilities Launch Site - Mandurah
Accessibility Launch Site - Mandurah
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
The Bay Café - WebsiteLily Paris Café - WebsiteFruit Barn & Orchard Café – Donnybrook - WebsiteMargaret River Beach Resort - No website foundMargaret River Tuck Shop - No website foundWhite Elephant Beach Café - WebsiteMargaret River Chocolate Company - WebsiteMargaret River Dairy Company - WebsiteVasse Village - Website
In addition, the following further information can assist guests
Our guides are trained in accessibility practices to ensure that all guests have a positive and inclusive experience during our eco-tours and adventures. This includes: Communication: Guides are trained to communicate effectively with guests with varying disabilities. They are skilled in using clear, simple language, and will adjust their approach to meet individual needs. Mobility Assistance: Guides are available to assist guests with mobility challenges, especially for tasks like boarding marine craft or navigating outdoor terrain. Guides are trained in safe, respectful assistance practices. Personalized Support: We encourage guests to contact us in advance so that we can make any necessary accommodations or adjustments for specific needs. Our guides will provide tailored support to ensure that all participants feel comfortable and included throughout the experience. Training in Accessibility: Our guides have been trained through the Sports for All Program to ensure they are equipped to support guests with a wide range of disabilities, including but not limited to visual, auditory, cognitive, and physical disabilities. Continuous Improvement: We are committed to ongoing training and education to improve our accessibility standards and provide the best possible experience for all guests. We are here to ensure that every guest, regardless of ability, can fully enjoy the beauty and adventure of our experiences.
The dining spaces have the following facilities/amenities in place
The entrance has level access
The smallest doorway is Not applicable wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
To ensure the safety of all guests with dietary requirements, we have established procedures for handling food during our bush tucker-infused morning tea to prevent cross-contamination. These procedures are designed to ensure a safe and enjoyable experience for all participants. Clear Communication with Guests: Dietary Requirements: We request that guests inform us of any dietary restrictions or allergies at the time of booking. This allows us to plan accordingly and communicate specific needs to our catering team. Confirmation: The dietary information is confirmed with guests before the event, ensuring we have accurately noted their requirements. Separation of Allergen-Free Foods: Food Handling: All allergen-free foods will be handled separately during preparation to avoid cross-contact with ingredients that contain common allergens. Different utensils will be used for preparation and serving. Storage: Foods for guests with dietary restrictions will be stored in clearly labeled containers, separate from other food items. Labeling and Clear Signage: Clear Labeling: All food items will be clearly labeled to indicate if they are free from common allergens (e.g., gluten-free, dairy-free, nut-free, etc.). This ensures guests can easily identify foods that align with their dietary needs. Allergen Warnings: In addition to ingredient labels, clear signage will be displayed where food is served, warning guests of any allergens that may be present in other items. Catering Staff Training: Basic Food Safety and Allergen Training: All catering staff and guides have received basic food safety and allergen awareness training. This ensures they understand the importance of preventing cross-contamination and how to safely handle and serve food. Guest Communication: Pre-Tour Confirmation: Before the event, we will confirm with guests their dietary requirements and remind them of any precautionary steps to take regarding their specific needs. On-Site Assistance: During the event, our guides will ensure that guests with dietary needs are informed about the foods available to them and can confidently select their options. Monitoring and Feedback: Ongoing Monitoring: Throughout the morning tea, our guides will monitor food handling to ensure safety procedures are followed and that there is no risk of cross-contamination. Guest Feedback: We encourage guests to provide feedback on their food experience. If there are any concerns about food safety or cross-contamination, we will address them immediately and adjust our procedures as needed.
In addition, the following further information can assist guests
Advance Notice is Appreciated: To ensure that we can meet all dietary needs, we kindly ask guests to provide details about any food allergies, intolerances, or dietary restrictions at the time of booking. This will help us prepare appropriately and ensure a safe, enjoyable experience for everyone. Simple Bush Tucker-Inspired Morning Tea: Our morning tea consists of bush tucker-inspired food, prepared with care to accommodate various dietary requirements. While the offerings are simple, we are committed to ensuring that every guest has suitable options that are safe for their individual needs. Food Preparation: We take great care to prevent cross-contamination by preparing allergen-free food separately, using separate utensils and serving equipment. This ensures the integrity of food for guests with specific dietary needs. Labeling for Clarity: All food items will be clearly labeled, and allergen information will be provided, so guests can easily identify which foods are safe for their dietary needs. We aim for full transparency to help guests make informed choices. On-Site Support: Our guides and catering staff are available to answer any questions regarding the food being served. If you have any concerns or need clarification about ingredients, feel free to ask—we are happy to assist. Communication is Key: If you have any last-minute dietary needs or concerns, please inform our team as soon as possible, and we will do our best to accommodate you. We are committed to ensuring that every guest can enjoy their experience without worries about food safety.
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability: We are dedicated to providing inclusive and accessible experiences for all guests. With careful planning and accommodations, we ensure that individuals with a disability can enjoy our activities and feel supported throughout their experience. Kayaking Adventures (Waterways) Accessibility: Our kayaking tours are accessible for individuals with mobility challenges. We work closely with the Kayak Ability Program, which ensures that individuals with disabilities can participate safely and comfortably. Assistance: Our staff, trained through the Sports for All Program, can offer assistance with boarding and disembarking from kayaks. We have access to one of the few accessible launch sites in Western Australia here in Mandurah, and a second accessible site is on the way. Advanced Notice: To ensure the best experience, we recommend guests with specific mobility needs contact us ahead of time to confirm assistance requirements. Walking Tours (Eco-Tours & Wellness) Inclusive Paths: Our walking tours are designed with accessibility in mind. For those with limited mobility, we offer accessible trails where possible. Flexible Routes: If needed, we can adjust routes to accommodate participants, ensuring a comfortable experience for all. Walks may be adapted in length or difficulty based on the needs of the group. Support: Guides are trained to provide assistance to guests with disabilities and ensure their safety and comfort during the walk. Forest and Ocean Therapy (Wellness Experiences) Therapeutic Access: Our forest therapy and ocean therapy sessions are designed to be accessible for all participants, including those with cognitive or mobility disabilities. These sessions focus on mindfulness, relaxation, and sensory connection with nature. Customizable Experience: For those who require a more tailored experience, we can adapt the pace, route, and environment to meet individual needs. This may include shorter routes or quieter areas for guests who need a gentler experience. Bush Tucker and Nature-Based Experiences (Cultural and Wellness) Accessible Participation: Guests with mobility aids or other needs can engage in our bush tucker experiences. We provide seating and ensure that areas are accessible for those with mobility issues. Inclusive Communication: For guests with hearing impairments, we can arrange for written materials or visual aids to explain the cultural and ecological significance of the experience. Our guides will ensure communication is clear and inclusive for all participants. Multi-Day Eco-Tour Adventures Accommodations: We work closely with our accommodation providers to ensure that accessible rooms and amenities are available for guests with disabilities. This includes accessible transportation where necessary. Guided Assistance: Throughout the multi-day eco-tours, staff are available to provide assistance with mobility and ensuring comfort during the adventure, from accommodations to transport and activities. Group Adventures and Private Tours Tailored Group Experiences: We offer private group tours for those who prefer a more personalized experience, with adjustments made to accommodate guests with disabilities. Whether it’s kayaking, hiking, or exploring, we ensure the activities are accessible and enjoyable for everyone. Advanced Planning: Our team is available to discuss any specific needs or preferences, so we can make the necessary arrangements for a safe and enjoyable experience.
The equipment utilised to make the activities available are: To ensure that our activities are inclusive and accessible for guests with disabilities, we utilize specialized equipment and make necessary modifications to our standard gear. This equipment allows all participants to enjoy the experiences safely and comfortably. Kayaking Equipment: Accessible Kayaks: We use specialized kayaks designed for individuals with mobility challenges. These kayaks are wider and more stable, providing better support and balance for those who require assistance while paddling. Adaptive Paddle Gear: Our kayaking tours include adaptive paddles that can be customized for people with limited hand function or other physical disabilities, ensuring they can enjoy the experience with minimal effort. Accessible Launch Sites: We have access to one of the few accessible kayak launch sites in Western Australia in Mandurah, which features ramps and other modifications to ensure smooth entry and exit from the water. A second accessible site is also in the works. Stabilizing Equipment: For participants who require extra support, we have stabilizing equipment like boat stabilizers and additional padding, which help ensure balance during kayaking trips. Walking Tour Equipment: Mobility Aids: We provide guests with walking aids such as adjustable walking poles and, if needed, wheelchairs or mobility scooters for tours on paths that require extra support. Our paths are assessed for accessibility before each tour. Seating Areas: We ensure that seating options are available along walking routes for guests who may need to rest periodically. Accessible Trails: Our walking trails are regularly evaluated for accessibility. Where possible, we ensure they are paved or have a smooth surface to make them suitable for wheelchair users or individuals with walking aids. Forest and Ocean Therapy Equipment: Comfortable Seating: For guests with limited mobility, we provide comfortable, accessible seating in quiet areas during forest therapy and ocean therapy sessions. This includes portable chairs, benches, and mats where needed. Sensory Aids: In our nature-based therapy sessions, we use sensory aids such as textured materials, soft items to touch, and aromatic elements to engage different senses, ensuring that participants with sensory disabilities can fully experience the environment. Assistive Devices: For guests with hearing or vision impairments, we offer assistive devices, such as hearing amplifiers and written materials, to enhance the therapy experience. Bush Tucker and Nature-Based Experience Equipment: Seating and Accessibility: During bush tucker experiences, we ensure that seating arrangements are accessible, including benches and chairs that are suitable for guests with mobility needs. We also provide shaded areas and accessible paths to ensure everyone can participate comfortably. Visual Aids and Written Materials: For guests with hearing impairments, we provide visual aids and written explanations of the bush tucker plants and their cultural significance, ensuring everyone can participate in the experience regardless of communication needs. Multi-Day Eco-Tour Adventure Equipment: Accessible Transportation: For multi-day eco-tour adventures, we use wheelchair-accessible vehicles and transport options. These vehicles are equipped with ramps and lifts to accommodate guests with mobility impairments. Accessible Accommodation: We ensure that the accommodations for our multi-day tours are fully accessible, featuring wheelchair ramps, accessible bathrooms, and clear signage. We also provide assistive devices upon request, including grab bars and raised beds. Specialized Gear for Hiking: We provide hiking aids such as walking poles for participants with mobility needs, as well as alternative hiking routes when necessary to accommodate specific accessibility requirements. Group and Private Tour Equipment: Tailored Equipment: For private or group tours, we work closely with guests to provide any additional equipment or assistance they may require, including customized mobility aids, seating, or additional support to ensure the activity is comfortable and inclusive for all participants. Communication Devices: For guests with hearing impairments, we offer communication devices, such as personal amplifiers or visual communication tools, to facilitate interaction during the experience.
The following limitations apply to participation, including those activities that are not available to people with a disability: While we strive to provide inclusive experiences for all guests, there are certain limitations based on the nature of the activities, the terrain, and the available resources. These limitations are important to communicate to ensure that guests with disabilities can make informed decisions and fully enjoy the experience while maintaining safety. Kayaking: Physical Strength Requirements: While we provide adaptive kayaks and equipment to make kayaking accessible, guests with significant upper body limitations or those unable to engage with paddling movements may experience difficulty participating in this activity. While we do offer assistance at accessible launch sites, some participants may find it challenging to navigate open waters without full use of their arms. Weather Conditions: Severe weather, including strong winds and high waves, can create conditions that may not be safe for participants with mobility impairments or those using adaptive equipment. In such cases, kayaking activities may be canceled or modified to ensure safety. Walking Tours: Uneven Terrain: Although we strive to offer accessible walking routes, some paths may still have uneven surfaces, rocky areas, or inclines that could be difficult for participants in wheelchairs, scooters, or those with limited mobility to navigate. Some of our natural trails may also include areas with tree roots, rocks, or other obstacles that limit accessibility. Limited Pathway Access: Certain areas of our walking tours may require traveling through unpaved terrain or areas with steep inclines, which may not be suitable for participants using mobility aids or those with severe walking limitations. Forest and Ocean Therapy: Limited Accessibility to Remote Locations: Some of our forest and ocean therapy experiences occur in more remote or rugged locations. These may involve uneven ground, steep gradients, or paths that are not easily accessible for wheelchairs or individuals with mobility challenges. Sensory Engagement in Remote Areas: For some participants with sensory disabilities, the open or remote environments may present challenges in communication or sensory stimulation, particularly in outdoor areas without clear structures or aids for those with hearing or visual impairments. Bush Tucker and Nature-Based Experiences: Terrain Challenges: While we work to ensure accessibility during our bush tucker experiences, certain locations may involve navigating rough or uneven terrain. Participants with mobility impairments may find it challenging to access all areas where bush tucker plants are located. Seating and Rest Areas: While we provide seating areas, there may be instances where the terrain does not allow for comfortable seating or safe access for those using wheelchairs or other mobility aids. Some areas may not have sufficient seating options for long-duration experiences. Multi-Day Eco-Tour Adventures: Accommodation and Transport Limitations: While we provide accessible accommodations and transportation, there may be some limitations in certain remote areas where the terrain is not fully wheelchair accessible. Some of the more rugged multi-day eco-tours may not be suitable for guests with severe mobility restrictions due to challenges posed by rough terrain and camping setups. Limited Accessible Routes: Multi-day tours that involve hiking through remote areas may be inaccessible to individuals with significant mobility limitations. Some of the routes may require physical exertion or the ability to navigate through dense, uneven landscapes. Group and Private Tour Limitations: Custom Modifications: Although we offer tailored modifications for group and private tours, certain group-based activities or large tours may not always be as flexible in accommodating specific needs. For example, larger groups may require more time to modify activities for accessibility, and certain activities may need to be adjusted to ensure participation is feasible for everyone. --- We continually strive to minimize these limitations and create an inclusive experience, but it is essential for guests with disabilities to contact us in advance to ensure we can provide the appropriate support and make necessary modifications. In some cases, certain activities may require alternative planning, or may be unavailable depending on the level of accessibility required. Please feel free to discuss any concerns with our team before booking to ensure we can create the best experience for you.
Alll Abilities Launch Site - Mandurah
Accessibility Launch Site - Mandurah