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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
The emergency evacuation exits are at the front and rear of the house, these doors are always unlocked and clear from the inside.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Our guest are welcome to inform us of any accessibilty concerns and this is noted on the booking.
The procedure for assisting guests who need assisted rescue is:
This is assessed on an individual case basis when we have been informed of any concerns by our guests.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Our Welcome folder and Room guide is available in paper or digital form, which can be translated using google translate. We also use QR codes with linked Youtube videos for assistance with troubleshooting, captions can be added if required.
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
Please contact us directly for enquiries regarding service dogs.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We offer seating options at the check-in area, veranda and balcony, throughout the gardens as well as in the hallways (upstairs and down) and shared dining and lounge area.
In addition, the following further information can assist guests
Self check-in is available and time after 3pm and is very straightforward! If guests arrive earlier, they are invited to wander the gardens and make use of the various seating options available. We invite guests to reach out to us directly if there are any specific consideration we can work with them to accommodate.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Our carpark offers ten parking spaces (one per room), there is an additional space directly outside the front of the house which is available for easier access to the property.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
The width of the smallest pathway is:
860mm
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
The Dragonfly Inn is a grand old historic mansion built in 1884, and due to its heritage-nature, to enter, our guests must be able to navigate the front flight of twelve stairs, plus an additional step over the threshold through the front door. It is very important to note that entry is ONLY available via the front exterior stairs, unfortuntely there is no alternative route available.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
Each guest room has a private bathroom, there are no public or shared bathroom facilities.
Room Amenities
Televisions are equipped with closed captioning capability
There is a clear path through the room
Openings are a minimum of 760mm is the narrowest wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The business offers a range of non-allergenic bedding
In addition, the following further information can assist guests
All ten guest rooms are very unique, please refer to individual room descriptions on our website specific detail on each room.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The width of the door is 740mm minumum.
The width beside the toilet is 200mm minimum.
There is 700mm minimum mm of clear space in front of the toilet
The actual height of the toilet seat is 400mm minimum.
A door is fitted to the shower
Arizona bathroom
Audrey shower over spa
Claudia bathroom
Coco bathroom
Delilah bathroom
Elle shower over spa
Georgia bathroom
Lola bathroom
Lorelai bathroom
Rosie bathroom
In addition, the following further information can assist guests
Our ten guest rooms have various bathroom layouts and configuations, incluing some with a shower over large spa bath. If you have any concers over accessibility we invite you to reach out to discuss this directly so we can help make a suitable choice.
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
Gardens
Garden path.JPG
In addition, the following further information can assist guests
The Dragonfly Inn is situated on a quiet hillside block in West Launceston, surrounded by rose gardens. Our guests are invited to take a wander and enjoy the seating options throughout. Our hilliside location affords us a beautiful view out over the city, however it is important to consider if this will create mobility challenges. We welcome you to reach out directly to discuss any concerns.
Handrails and stairs are built as per state/territory building code.
Entry is via the front door
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Stairs to entry (1).JPG
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Stairs to entry (2).JPG
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is 860mm wide