Emergency Management

      There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Clearly marked emergency exit doors. Visitor services staff (Tour Guides, Operations Manager, Duty Managers) who actively direct groups to move on if gathering in access ways and who manage crowds during busy periods.

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits including stairwells, have bright edges used on the steps.

The business identifies guests who need additional assistance should an emergency occur by:
Assigned staff visually clear designated areas during an emergency. Priority assistance will be given to any patrons using wheelchairs/scooters/mobility aids or who appear unsure or unaware of the exit path.

The procedure for assisting guests who need assisted rescue is:
Assigned staff visually clear designated areas during an emergency. They will use verbal and visual prompts (warden hats). Staff will direct wheelchair/scooter/mobility aid users to nearest emergency exit and in the case of fire/inability to use the lift, they will direct patrons to the designated refuge space to shelter in place. Emergency services have direct external access to this refuge.