-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Public Toilets/Adult change facilities
-
FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Food & Drink
Business Overview
The business has the following products/services available
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit signs have raised lettering or braille
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Staff training to ensure all employees understand the importance of keeping exit access free and clear
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Guest numbers are limited so we are always aware of who is on site. Guests are asked to provide details of any additional assistance required during booking, or to make staff aware on arrival. Staff are trained to notice if guests look like they might have accessibility needs or require additional assistance.
The procedure for assisting guests who need assisted rescue is:
Manager on duty notified of any guests requiring assisted rescue.
Communications
Our business offers the following alternative communication methods
Plain English
Magnifiers
Signs and price lists printed in large fonts. Verbal descriptions available.
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service animals welcome onsite and on the experience. Water bowls, shade provided.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
Lighting in the reception area is even and glare free
All bookings must be made in advance so there is no requirement to provide information on arrival
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are no wait times as our experience starts promptly at the set time. There is seating available for any guests who cannot walk for the entirety of the tour.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
We have no steps at our facility
Step free routes clearly signed
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 3m mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Additive free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
We adhere to a strict food safety policy and have Food Safety Supervisor accreditation. All foods are stored separately and prepared separately using different equipment.
IMG_1932.JPEG
IMG_1924.JPEG