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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Play Spaces
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Limited mobility
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: Gardening and maintenance department do daily cleans and rounds of the property to ensure clear paths
Exit doors are able to be opened by all occupants
Exits including stairwells, have bright edges used on the steps.
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: Management & Staff are made aware of any guests with accessibility requirements during the reservation & check-in process and on-site management advised.
The procedure for assisting guests who need assisted rescue is: In the event of an emergency, emergency services will be contacted firstly. Management to attend.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals: Grassed areas surround the property
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Online check inContact free check-in
In addition, the following further information can assist guests
Check-in can be completed online prior to arrival to ensure a seamless check-in with prompt service upon arrival.Keys can be placed in a safe for a contact free check-in in the event the express check-in is completed.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
A drop off area is available in front of reception with level access to guest reception/check-in area
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
Double doors access reception which are not self opening however are self closing. Our reception staff can assist with access if required. No door mats are applicable.
Lifts
In addition, the following further information can assist guests
No lifts onsite
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
Natural light for reception with seating available
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
Areas that have a small number of steps have coloured strips to outline. These can be avoided by taking a longer route if required.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
Steps can be avoided in general access area if needed
Ramps
Ramps have the following amenities are in place
There are ramps.
Hand rails are fitted
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Ramp is over the pool although not required as you can access the other side on flat ground
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1440 mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
A disabled toilet is available in the vicinity of the pool
Room Amenities
There is a clear path through the room
Housekeeping procedures instruct staff not to reposition furniture that has been moved
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
In addition, the following further information can assist guests
Apartments are individually furnished. Apartments do not have rails or wider door openings.Guests can request apartments on one level for those with reduced mobility.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
The width beside the toilet is varies.
There is varies mm of clear space in front of the toilet
The actual height of the toilet seat is 400.
There is a portable shower head on flexible hose
A door is fitted to the shower
Bathroom
In addition, the following further information can assist guests
Bathroom layouts do vary and we recommend guests discussing options with our staff
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
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entrances
rampoverpool
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
walkin pool3
walkinpool2