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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.foragesafaris.com.au/accessibility-guide
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
With prior notice we are able to accommodate service animals and include a safe and comfortable place in the vehicle, cold water, and access to rest and relieve themselves whilst on tour.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
As all our tours are tailored we would factor this into the tour duration and planning.
In addition, the following further information can assist guests
As much information that we receive about our passengers will ensure that we are prepare to deliver them a wonderful experience on tour.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
As we are not a premise, only a tour vehicle, we have no car park or entrance as we collect guests from their accommodation
External Paths
External paths of travel
The width of the smallest pathway is:
Irrelevant question as we are not a premise, we are a tour vehicle
Irrelevant question as we are not a premise, we are a tour vehicle
Irrelevant question as we are not a premise, we are a tour vehicle and we depend on the producers we visit to have the correct accessibility
In addition, the following further information can assist guests
Once guests have booked and provided us with details on any disabilities then we will send the clients an update on the vehicle and options with their tour confirmation.
Steps
Steps
In addition, the following further information can assist guests
Steps are not needed as our vehicle is low to the ground
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is Our tour vehicle door slides open to 820mm wide wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
We are not a premises. We do have not a toilet on board the vehicle, I have answered these questions as per the requirements for each stop that visit and where the bathroom facilities can be used.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Nil vehicles have wheelchair lifts or ramps
1 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
1
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Our vehicle is a small 8 seater kia carnival with no toilet on site but we stop regularly and have access to many accessible toilets in the region.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Abbey Vale Precinct
Car view
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
The tours vary with the seasons and clients interests, I visit up to 100 different properties around the Margaret River Region, most properties can be found on https://www.margaretriver.com/ Including Providore, Vasse Felix, Leeuwin Estate, Voyager Estate, Brown Hill Estate, Berry Farm, Miss Chows, Passel Estate, Howard Park, Margaret River Chocolate Factory, Eagle Bay Olives, Vasse Virgin and more
In addition, the following further information can assist guests
Please clearly provide as much information as possible on all passengers to ensure that we can prepare and offer a wonderful inclusive tour