Emergency Management

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
yes as state requirement for buses

The business identifies guests who need additional assistance should an emergency occur by:
his is integrated into our pre-tour communication and booking processes. During booking, guests are invited to share any specific needs, medical conditions, mobility concerns, or accessibility requirements in a confidential and respectful manner.

The procedure for assisting guests who need assisted rescue is:
In the event of an emergency, guides follow a documented response protocol: Quickly assess the situation and prioritize the safety of all guests Provide calm, clear instructions verbally and visually Assist guests with limited mobility or special needs first, without compromising their dignity Use mobility aids if necessary or coordinate with emergency services for support Keep the group informed and reassured while maintaining overall control of the situation 4. Collaboration with Emergency Services If professional rescue is required, guides communicate guest-specific needs to first responders (e.g., inability to walk, oxygen requirements, or autism spectrum considerations). Our emergency contact list and guest medical info (provided voluntarily) are on hand and securely stored for such scenarios.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes