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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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EVENTS
- Events
to view the full report.
Overview
General
Events
Business Overview
The business has the following products/services available
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
As above, we employ communication strategies as they arise with extensive training from all team members to enact emergency procedures
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.abbeymedievalfestival.com/accessibility/
Our business offers the following alternative communication methods
Plain English
Braille Displays
Magnifiers
Ear Defenders for loud noise, Quiet Tent, YES to braille on important facilities at the Festival - toilets. working to review WCAG with 12 month commitment after festival to update.
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
Easier to read map, Visual Story
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Toileting Areas, Water bowls, shaded areas. detailed on location map for services, communicated ahead on website.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A facility map and information is available in Braille
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Express entry is available for arrival and queued events. A quiet tent is positioned outside the entry to accept support for rest periods if required.
In addition, the following further information can assist guests
Guests are required to contact accessibility@abbeymuseum.com.au in advance to request further support. accessible facilities are NOT locked so that these can be publicly accessed without restriction. Braille / Blind Low Vision resources available for community in consultation with industry guidelines.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
In our accessibility guide
In addition, the following further information can assist guests
Guests are required to contact accessibility@abbeymuseum.com.au in advance to request further support, including support for temporary disabilities (surgeries etc)
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
please note all questions above checked YES as advised by QTIC representative but outdoor facility does not have many of these - no doorways or entry doors or building
Lifts
In addition, the following further information can assist guests
No further details - no lifts site is 1 level.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
As above, outdoor venue event, no building facilities. yes as they are not a barrier if they dont exist.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
as per previous, outdoor event
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests
Large outdoor event not possible to facilitate. Some activities supported by Auslan Interpreters
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
outdoor field venue
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
We supply all resources in our accessibility guide including site familiarisation and video tours and social stories to assist visitors to determine their own access capacity with our site limitations
Steps
Steps
In addition, the following further information can assist guests
Guests are required to contact accessibility@abbeymuseum.com.au in advance to request further support
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 2200mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Guests are required to contact accessibility@abbeymuseum.com.au in advance to request further support. Nearest changing places facilities are advised in our accessibility guides
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
Intra venue transport
Intra venue transport is wheelchair accessible
Intra venue transport provides visual indicators of stop off points
Intra venue transport provides verbal announcements of drop off points
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
The event is outdoors
Portable accessible toilets are available
Seating is at regular intervals
Side shows, activities etc. are accessible
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
Accessible public transport is detailed in the event information
There is an event map available
The event map shows accessible facilities
The event map shows accessible public transport points
A step free route is shown
The event includes the use of loud noises, fireworks or strobe lighting
There is a warning included in the event information
Quiet rooms, marquees or spaces are available
In addition, the following further information can assist guests
we supply full accessibility resources re transfers and support. nature of outdoor medieval historical theme event limits our capacity to provide captioned presentations in live performances and no digital screen tools.