Emergency Management

     Emergency and evacuation procedures are explained on arrival

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
No items are placed on boat edges

      Exits and access to exists are greater than 900mm

      Exits to the emergency evacuation point does not include stairways

The business identifies guests who need additional assistance should an emergency occur by:
Pilbara Dive and Tours identifies guests who may need additional assistance in an emergency through the following methods: Pre-Booking Communication: Guests are encouraged to disclose any accessibility needs or medical conditions when booking. This allows staff to plan appropriately and offer support from the outset. Medical and Liability Forms: All participants complete mandatory forms before tours, including medical declarations. These forms include questions that help identify individuals who may require assistance. Verbal Check-ins: On arrival, staff conduct a personal briefing with each guest. During this interaction, guests are asked if they have any concerns or require extra help, especially in case of emergency. Staff Training & Awareness: All staff are trained in emergency procedures and how to assist guests calmly and respectfully in the event of an emergency.

The procedure for assisting guests who need assisted rescue is:
Assisted Rescue Procedure 1. Pre-Tour Identification and Planning Guests are encouraged to disclose any medical conditions or disabilities during booking or pre-departure checks. Staff review medical questionnaires and verbally confirm if any participant may require additional assistance during the tour. A dive/snorkel briefing is provided to outline safety signals and emergency procedures tailored to the group. A staff member is designated to monitor guests identified as needing additional support. 2. On-Water Monitoring In-water guides continuously monitor all participants, especially those previously identified. Buddy systems are implemented, and rescue equipment (flotation devices, lifering, etc.) is kept accessible. Divers/snorkelers with mobility, fatigue, or medical concerns are assisted entering and exiting the water using ladders or support staff. 3. Emergency Recognition Staff are trained to recognise early signs of distress, including fatigue, anxiety, shortness of breath, or difficulty maintaining buoyancy. If a guest signals distress, an immediate and calm response is initiated by the closest staff member. 4. Rescue Response The guide provides flotation and reassurance, helping the guest stay calm and on the surface. If necessary, the guest is safely towed back to the vessel or shore using approved rescue techniques. Onboard staff assist with safe reboarding and provide post-rescue care, including first aid or oxygen administration if required. 5. Post-Incident Support Once the situation is stable, a full debrief is conducted with the guest. The incident is documented according to internal safety protocols and reported where required. Guests are offered follow-up support or medical referral if appropriate. 6. Crew Training All crew members hold valid First Aid, CPR, and Emergency Oxygen Provider certifications. Dive professionals are Rescue Diver certified or higher and undergo regular training drills in assisted rescue and emergency scenarios.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes