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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Patrons are informed to keep it clear during safety brief (prior to departure). Skipper also monitors throughout charter.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Guests are asked during booking regarding this matter.
The procedure for assisting guests who need assisted rescue is:
Safety measures and plans are discussed with them directly, as it would depend on their unique needs.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides the following services for services animals:
We allow service animals onboard so long as it does not affect the safety of all others onboard. Those requiring service animals are solely responsibility for all actions pertaining to said animal.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have shaded seating at reception. Charters are assigned a specific time for specific people to eliminate wait times.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
Office is located under main house: no doors windows, handles, rails, etc.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
Office is located under main house: open air, no walls, concrete floor.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel
Pathways are wider than 900mm
No steps.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
N/A vehicles have wheelchair lifts or ramps
N/A vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Marine
Accessibility is tide dependent